Wood River Family Dental

Reviews, get directions and contact details for Wood River Family Dental

Address: 1915 Vaughn Rd, Wood River, IL 62095, USA

Phone: (618) 259-2007

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State: Illinois

Zip Code: 62095

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Reviews

We have been using Wood River Family for  a few years now. We have had some billing discrepancies in the past, and I have always just let them go. This last year my husband had to have quite a bit of dental work done. Turns out we have maxed out his annual allotted amount of money for the year covered by insurance. They were more than aware of this, yet they still hounded him to come in for his cleaning. This place is incessant on calling and telling you its time for a cleaning. They will drive you crazy with it. Instead of giving him a plan for the cleaning, knowing insurance was maxed out, they did the cleaning and turned it into insurance, which was obviously denied. Now they are billing us 288 dollars for yearly cleaning. MAKE SURE TO ALWAYS GET A PLAN FROM HERE, YOU WILL HAVE TO ASK FOR IT!! EVEN ROUTINE CARE.

 8 years ago (13-12-2017)

This place is the most convenient dental office in the area.  They're open super late.  I go in, the assistant cleans my teeth.  I wait for the dentist.  He talks to me for like a minute, and then I leave.  It takes all of like an hour to an hour and a half.  I have never had any problems with them, even though I have always had problems with my teeth and gums in the past.  I've been doing absolutely fine ever since I started going here.  My gums are healthier than they have been in years.
They have never tried selling me any outrageous and unnecessary procedures.  The only aggravating thing that has ever happened was when my insurance changed, and I gave them the card during my visit, but the girl at the desk didn't actually do anything with it, so they tried to charge my old insurance, and every time I called, whoever I got kept not actually doing anything about it.  After complaining 3 or 4 times, it was taken care of, and they charged the correct insurance.  I have never owed a dime.
The new dentist also helped me figure out what has been going on with my lower gum line all these years, when I've thought it was my fault my entire life.  And (surprise) he didn't force me into any sort of procedure to fix it.  People here are claiming that any positive review is a false review, but I'm hoping that people will reconsider and make an educated decision.  Especially if you work full-time, this place is great.

 8 years ago (30-05-2017)

Had a bad toothache called next morning they got me an appointment same day . Someone cancelled got a call I could come in earlier. Got me right in and taken care of . great service

 8 years ago (22-08-2017)

I went in for my first cleaning with them, and had zero problems. Nice staff, and the place was nice and updated looking. The dentist was a little behind schedule to look me over at the end, but he apologized and was super nice. I didn't notice any "price gouging", rudeness, or them trying to upsell me. I go back for my next cleaning in a few months. So far so good!

 8 years ago (22-03-2017)

I just love how they put fake good reviews on here!!! DO NOT go here they screw you over anyway they can and the care credit is a joke to do not do it

 9 years ago (13-01-2017)

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