WVU Medical Center Pharmacy

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Address: 1 Medical Center Dr, Morgantown, WV 26505, USA

Phone: (304) 598-4848

Website

State: West Virginia

City: Morgantown

Zip Code: 26505

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Terrible service. Only going there because my daughter has to get a compound medication. Every time I go there it is never ready. Last time I called to have medication filled and ready for pickup by 12pm was not ready at 2pm still. When back couple days later to get medication and they never refrigerated it so I had to wait for them to remake it again. Going back to Pier point landing to get it filled. Longer drive but we never had a problem with them.

 8 years ago (04-01-2018)

Terrible.  Only went there because there are several compounded medications that I need but after finding out there are other pharmacies in the area which do compounds (Pierport Landing, American Rx) I stopped using them because their customer service and overall operation are terrible. 

1. They do not fill medications because of insurance issues with processing & then never bother to call you to tell you about the issue and/or never re-run the prescription after the issue has been resolved. Thus, I showed up to pick up a medication 3 days later (after the original refill request was submitted & issue resolved) and it was not ready b/c no one ever followed up and re-ran it the following day.  It just sat there because the person who originally had tried to process it was not working for the next 3 days.  This issue has happened multiple times. 

2.  The people who answer the phone don't know what they are doing.  Most recent experience, I called to confirm that a prescription request was ready for pickup.  Person answering the phone couldn't find it; she got help from another person (tech).  She couldn't find it.  It took over 6 minutes before they finally "found" the prescription refill request in the system because there are apparently 2 systems/screens that need to be checked, yet these 2 never thought to check the 2nd screen. 

3.  Hours (7:30A-6P weekday, 10A-2P Sat) -  If you work a standard 8AM-5PM work day, they are only open for 1.5 hours each day outside of those hours + 4 hours on Saturday.  Except for home Football games in which case they close on Saturdays. So you're stuck going there during the week before 6PM.  

4.  There are only 4 short term parking spots available.  If you go during a busy time and those spots are all filled, then you're stuck trying to find a spot in the same general visitor hospital lot and trekking 2-4 mins back & forth.  If you go during an off-peak time, parking is not an issue.

5.  Often quite crowded and usually only 1 or at most 2 people working at the registers to check people out.  

In short, I wish I had found out about Pierpont Landing a long time ago and thus, stopped wasting my time at this terrible, inconvenient pharmacy.  Goodbye Med Center Pharmacy.

Update 10/31/17: My wife went in there to pick up a prescription (unfortunately only 1 other place in town makes it and is 50% more expensive) a few weeks ago.  Earlier that morning she called and confirmed over the phone that it was ready for pickup.  She had to wait for 5 mins in line and then once she got to a register, the person told her there was no prescription for her.  This went on for 7 minutes before they finally realized what they are doing and found the prescription.  So, to review, again they have no clue what they are doing and it takes 12 minutes to pickup a prescription which is unacceptable.

 8 years ago (31-10-2017)

Always quick & never any problems

 8 years ago (19-04-2017)

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WVU Medical Center Pharmacy

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