YourSpace Storage at Ballenger Creek

Reviews, get directions and contact details for YourSpace Storage at Ballenger Creek

Address: 4971 New Design Rd, Frederick, MD 21703, USA

Phone: (301) 620-9940

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State: Maryland

Zip Code: 21703

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Reviews

This review is for U-Haul equipment rental, not storage units.

I needed a trailer to help a friend move some things.  I had maybe a week's notice.  Every place near my friend or I seemed to be out of trailers.  I put in a reservation at one place and the U-Haul corporate customer service called and said the trailer wasn't available.  However, there was one at YourSpace Storage (YSS) at Ballenger Creek.  I said that was fine and my reservation was finalized.

Come the day of, I'm scrambling to get out of work early to make the hour-long trip up there to pick up the trailer.  Of course, it's rush-hour, and traffic is pretty bad.  I'm rushing, taking every bypass and shortcut I can think of trying to make my 5:30pm reservation time, which is pretty much impossible.

As I'm on my way, I give YSS a call and on the line is this warm, friendly person filled with positive energy.  "Hello! This is Lindsay at YourSpace Storage at Ballenger Creek.  How may I help you?"  I explain that I have a reservation and that I am running late and was extremely apologetic.  She understood my predicament and said she would be waiting for me.

I finally I get there at 6pm, right at closing time, and she wasn't mad or anything.  She had a smile on her face the whole time and worked with me to get the trailer rented quickly (I didn't want to hold her up any longer).  Within 10 minutes, the paperwork was finalized and I was able to help my friend and everything was great.

I really appreciate Lindsay's courtesy and compassion.  The fact that she was willing to help me even though I was late, it really made my day.  Thanks, Lindsay!

 8 years ago (25-08-2017)

I used the facility when I first moved here. After I was able to empty the unit and move my possessions into my place I started hearing noises and a couple weeks later after cooking daily I started smelling a horrible smell from the stove. The stove had not been
In storage. My husband took the stove apart and there was a giant rat in there that had died. We tossed the stove, I wasn't using it ever again even if it was cleaned and we had to set rat traps everywhere. Everyday we'd hear shrieking and squealing from the trapped rats and they were so big my husband had to take them out and kill them. 
I would never put anything of mine in their units, ever, plus they are expensive.

 8 years ago (13-06-2017)

Best storage facility we have ever used! Val, Lindsay, and Paul are the best and will do anything to help you . Uncommon and exceptional service!

 8 years ago (23-06-2017)

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YourSpace Storage at Ballenger Creek

Reviews, get directions and contact details for YourSpace Storage at Ballenger Creek

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