A-Mrazek Moving Systems

Reviews, get directions and contact details for A-Mrazek Moving Systems

About

A-Mrazek Moving Systems, (agent of United Van Lines) located in St. Louis, Missouri, offers a full menu of moving services to our local and long distance customers

Story

A-Mrazek Moving Systems, Inc., located in St. Louis, Missouri, is part of the United Van Lines family and offers a full menu of relocation services to our residential and national account clients across the United States and world. Services include: local, long distance, and international transportation for household goods, electronics, and high-value products; long term and short term warehouse storage-in-transit, permanent storage and record storage; portable storage containers; office and industrial distribution management; and, specialized packing and crating materials. In summary, if you need moving or storage or packing services, we can help. Receive a no-cost, no obligation free moving quote.

Address: 545 Leffingwell Ave, Kirkwood, MO 63122, USA

Phone: (314) 822-4200

Website

moc.kezarm-a@tropnevad_a

State: Missouri

City: Kirkwood

Zip Code: 63122

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

In response to the owner’s response to my review

2 hour time window – I was not given a window, I was given a time.
Inventory procedures – this is not correct.  I was not notified of any previous damage furniture until it was already on the truck and I was signing off on the load.  Kind of late to challenge at that point.  Your rep even told me that all upholstery is marked as soiled no matter actual condition if one person has sat on it.  I had three pieces of brand new furniture and a new couch set all marked as damaged in one way or another, and again, I wasn’t alerted of this until it was on the truck. 
On the theft issue, my reasoning for not challenging the crew you sent was simply I didn’t have time to delay and wait for another crew and I was afraid if I made an accusation they may have retaliated against me.  

This review was not a retaliation against you or your company but an honest review of how I felt my move went.  As I stated in my initial review, I have moved multiple times with moving companies, and this was by far the worst.   Lots of little things made me feel this way.  Google review only gives you so many characters.  My initial version was longer and included much more.  For example, your crew that was with you for many years and fully trained, couldn’t even properly assemble any of our beds.  A few weeks after your crew “assembled” our beds one of the bed springs and mattresses fell through the frame as it wasn’t tightened at all.  I found all of them in the same condition.  I was told by your crew they were assembled and ready for use.  Hardly.  If your concept of assembled is barely hand tight, then you should tell your customer that so he knows to follow up.  By the way, the past moving companies had no problem tightening the hardware on the beds.

 7 years ago (22-01-2018)

There are a lot of horror stories out there about moving companies but A-Mrazek was top notch, from beginning to end.  During the estimate process, A-Mrazek asked more thorough questions than the other three companies I contacted for comparison, eliminating surprises that may have popped up with other companies.  Once I signed a contract with them, I was assigned a relocation specialist who checked in with me regularly before, during and after the move.  During our move, our crew was professional and courteous.  The more experience guys mentored the less knowledge crew members to improve their skill base.  They wrapped up our job quicker than anticipated, without any damage to our property or goods.  After the move, A-Mrazek's follow-up has been outstanding.  Kudos to Maggie Bird, Annisa Wileman, and the crew!  We would definitely use A-Mrazek again & recommend them to all!

 7 years ago (22-03-2018)

In 2017 I was moved by A-Mrazek Moving Systems St Louis as part of a corporate relocation.  I have been moved multiple times through my career and this was by far the worst relocation I have experienced.  I know moving is not easy and even moving with a moving company you expect there to be issues.  Since I have moved multiple times with multiple moving companies, I can use past moves as comparisons to this move.  
1)	Unprofessional.  When the amount of money spent for a corporate relocation, you would expect the moving company to send quality labor.  Except for the supervisor, everyone else on the crew seemed like they were picked directly from the unemployment line.  They showed up late each day, when delivering the goods they ran out of gas, they improperly re-assembled the beds and tables, numerous items were broken from the way they were packed, many items that should not have been stacked on end were stacked on end and now will require 100s of hours to sort through, and they did not have enough truck space and in order for me to not have to stay another day, I had to take more than I was expecting in my own truck.  
2)	Their default condition for everything was damaged / scratched / stained / scuffed.  I had brand new furniture that was marked as such, but the individual logging all this kept his notes where I couldn’t see them until everything was on the truck and there was nothing I could do to prove him wrong.  Now I understand that since I have young kids and not all my furniture is brand new that quite a bit of our furniture is not in new condition, but he even marked my new couch as stained.  When I questioned him on it, he said all upholstery furniture is marked that way as company policy, even new furniture.  He said if someone has sat on the couch then he has to mark it that way.  
3)	This one doesn’t bother me that much.  I have run into this with all the moves, but this past move there seemed to be more issues than before and it might also be because we had a lot more stuff to move this past move.  
4)	As mentioned above, there were more broken items this move than in the past.  I did file a claim with A-Mrazek Moving Systems and they promptly paid for the broken items without challenge.  I just wish I didn’t have to go through and fix everything that was broken.  
5)	This is by far the worst aspect of this move.  We lived in our last location for 6 years.  No one in the area had any issues with theft.  We left stuff outside without issue.  Multiple times we left for the weekend with the garage doors open.  Never an issue.  The house was on the market for 2 months and we were already living in our new location.  No issues.  The movers pack us up and the one night I left and we were robbed.  Only the movers knew I wasn’t going to be there that night.  It was pretty obvious whomever it was knew what they were doing.  Very specific boxes were opened on the main floor.  Fortunately most of what they got is just stuff.  They did get some sentimental, not expensive, but sentimental jewelry my wife wore at our wedding.  The police did come and do a report and I had to pay the deductible on my insurance, but now I have a claim on my homeowners insurance.   The police could not find any broken doors or windows.  I know I locked up the night before so either they found a key while packing me up or they picked a lock.  I have no proof the theft was by the movers or any of their acquaintances, otherwise they would be in jail, but it is very suspect considering I never had an issue with theft the whole time we lived or the whole time the house was on the market and we weren’t living there, but the day after the movers were there I get robbed.  You be the judge.
 
When I move the next time, I will make it very clear to the relocation company that they are not to use A-Mrazek Moving Systems and I will let all my friends and family know the same.  

BEWARE OF THIS MOVING COMPANY

      
      
      
 7 years ago (19-01-2018)

Moving is never easy, however the great people at A-Mrazek went to great lengths to make it easy for my wife and me.  We have moved several times for work, and this company was by far the best we have dealt with.  In particular, Heather in the office was fantastic, as was the moving crew (Corrie and Karen especially so).

 7 years ago (13-09-2017)

One of the bigger disappointments I've experienced in a long time. .  Movers were grumpy and tired.  Damaged furniture and one large piece of furniture. One of the movers immediately put glue on it on site which I thought was unusual. We filed a claim and the company rejected the claim because OF DRIED GLUE FROM "PREVIOUS" damage. Also, When it came time for me to sign the paperwork the mover became irate be cause I wanted to read what I was signing.  

 8 years ago (17-05-2017)

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