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AAA Carolinas - New Hope

  1. Northeast Raleigh
  2. New Hope Car Repair

Reviews, get directions and contact details for AAA Carolinas - New Hope

Address: 1480 N New Hope Rd, Raleigh, NC 27604, USA
Phone: (919) 706-4040
State: North Carolina
City: Raleigh
Zip Code: 27604


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info
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Reviews
Had my truck towed in and let them know i needed a new thermostat. They told me i blew off a hose and needed a 2500 dollar head gasket job. I had my truck towed to my job and had our head mechanic look at it. It was a thermostat and my heads were not blown. 196 dollars later and my truck is fixed. They charged me 30 dollars for a new hose and muy truck does not have a new hose any place. These guys are a bunch of crooks. 99.9percent sure i blew a head gasket is what they said.
7 years ago (28-02-2018)
Car broke down on my wife and three kids, tow driver was amazing to them but garage was horrible. Claimed car busted belt and belt broke a ridiculous amount of things in engine compartment as I was not with wife I told her to trust mechanic and triple aaa was a trustworthy place. Wrong, they tried to get 4,000 from me claiming I had all sorts of problems and when I said to do certain things they used scare tactics on wife. Finally told them thank you She and I will take it until I can get more money together they stopped. Went to different mechanic and got told they had inflated all the problems and that they used what was wrong to get me to shell out more money. Including claiming a oil leak when somehow my oil filter had been unscrewed and left very loose, leaking every where. This is only one of the problems they claimed that the other mechanic said was not real. Just to be safe brought to third shop and guess what... Same result. Car is beautiful now and fine but only because I felt like it was too much and brought it out for more opinions. The work they do is sloppy (although they did manage to fix several issues I know happened during breakdown) and had to have other mechanic at third shop fix a few things they did not do completely for a promise to use him in future. I will not trust a triple aaa shop ever again and will be cancelling my trip aaa service altogether after my year is up. You all over in corporate just don’t seem to care and claim that it’s not your lane. Have fun anyone who goes here get a second opinion.
7 years ago (24-04-2018)
Today I stopped by the AAA on New Hope Rd. to get air put into a low tire. Never had to jump through hoops before to get air. I drove to the back bay where the door was open and asked for air. He asked had I checked in at the front desk...I told him "No. I've never had to do that before." Another one of the mechanics piped in behind him and said they couldn't put air in my tire without checking in at the front desk. Realize by the time all of this had gone on they could've just filled my tire. Please, folks, do you think a 66-yr. old woman doesn't know when she's being treated badly. I came home and after trying to call--6 times that all hung up before they even answered, I asked to speak to the manager. The gentleman told me he was the manager but he would need to put me on hold since he was checking out a customer. After 3-4 mins. he returned to my call and when I told him what had happened he said the guys in back were right. They had a policy of not just putting air in tires because they had someone come back several times for the same tire and it was a safety issue. Now they have more than a safety issue on their hands--they have a customer who has spent several thousand dollars in their shop over the last 5 yrs., been a member of AAA for years, and now won't go back for anything they have. I pay for AAA year-after-year and often have no need for any services from my program and I can't even get AIR without jumping through their hoops--they're there because folks like me are here. Guess what, I ain't going to be there again! I would give them no stars but I can't post here without at least posting one.
7 years ago (10-01-2018)
Found a mechanic you can trust? Yeah, me neither..... Had hopes though, I know they are out there. I had an oil change last year at AAA, and asked if they could find and fix the rattle that was somewhere under my carriage, and they did both. Found out later it was fixed with what looked like a coat hanger when it loosened up, but hey, it was fixed for a while. My truck was running fine, but knocking a bit so I returned recently for another oil change and tune up, and several hundred dollars later I was taking my truck back home, but there was hesitation and shuddering in low gear and the "check engine" light came on. After taking it back to AAA, there was some confusion about what the problem was, and a discussion about coils, but in the end the light just apparently went out. Until I got it back home, when it came back on and the shuddering came back with a vengeance. I had Autozone in Knightdale (great folks, BTW) check the check engine light code, which had to do with my secondary air pump. So on the third trip to AAA, they said they'd figured out it was a rusted valve assembly and, you guessed it, several hundred dollars more. They had to order that part, and so I had to pick up my truck and bring it back next week. Which was lucky, because at home, I popped the hood and looked inside at what Google told me was the secondary air pump, found a couple of hoses that were loose, and refitted them. No more check engine light, and the truck is running fine. But of course they stuck me with the part (yes, several hundred dollars). So take this for what you will, needless to say I will not be back. I doubt this business counts on return customers. So the search continues......
7 years ago (23-01-2018)
Was travelling and broke down; friendly, courteous & timely service! Much appreciated!
8 years ago (29-12-2017)
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