AAA East Central

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Address: 160 Fort Couch Rd, Pittsburgh, PA 15241, USA

Phone: (412) 833-5203

Website

State: Pennsylvania

City: Pittsburgh

Zip Code: 15241

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

I've had multiple poor experiences with this branch in particular (no phone calls returned, very delayed return of requested information, multiple instances of improper initial processing of paperwork that required me to make an addition trip to the branch and/or multiple calls to correct). I have also have big issues with AAA East Central -- my husband was left STRANDED on the side of the road for 4+ hours only to eventually give up and find an alternate way home. He called in about 3am and after waiting hours in the dark and cold without hearing anything he phone back and was told someone would be out soon, again nothing so he again called back. What if the he ran out of gas and couldn't keep the car heated? what if his mobile phone battery died? what if it was my young daughter out there by herself in the middle of the night? ... they never proactively called to check on him or update him on the status of the help they were supposedly sending. I ran into even more issues when I called to notify the powers-that-be,  trying to get reassured that someone was going to take responsibility and ensure it wouldn't happen again and also to receive some sort of goodwill gesture. The ordeal is way too lengthy to detail. I believed AAA would want to correct the issues given it's whole brand supposedly is about customer confidence and customer service. And I believe customer feedback is necessary to keep up the service for everyone. Simply put, its been a HUGE hassle--including being erroneously told by the person in East Central in charge of addressing my complaint that my husband wasn't even eligible for service (every other representative said he WAS eligible for service). It is a nightmare trying to get in touch with people higher up the managerial ladder, and nobody was ever able to give me a national contact number. I have been a AAA member for more years than I can remember and this was awful. I have dealt with several other AAA regions and never had an experience like this. I have kept my AAA membership for dependability and peace of mind-- I do not have that with AAA East Central.

 7 years ago (20-04-2018)

MARI ANN and DARLENE are phenomenal! They were beyond helpful in educating me on how to obtain new license plates and how to register them. Not only did these women run around the office and make phone calls for me, they did it without a drop of attitude or hesitation. In this fast-paced world, it is a relief to have an experience like this. I highly recommend this location!

 7 years ago (04-04-2018)

The most consistently unhelpful auto club I have encountered in 18 years of membership.

 7 years ago (19-01-2018)

Really nice staff. Had few issues with my friend's title transfer but they took care of everything quickly. Don't forget to get your AAA membership bundled. 

 8 years ago (05-09-2017)

Good service,  friendly staff. Should stay open until at least 8:00 pm. We had to leave work early to make it before they closed.

 8 years ago (30-08-2017)

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