AAA Fargo

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Address: 4950 13th Ave S #15, Fargo, ND 58103, USA

Phone: (701) 282-6222

Website

State: North Dakota

City: Fargo

Zip Code: 58103

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

AAA IS HORIBLE!! On Jan. 6th, my family and I were in an auto accident. I was pulling an enclosed trailer when I hit some black ice on Interstate 94. The vehicle and trailer ended up in the median & my SUV was jack knifed and sticking out blocking 1/2 the passing lane at 9:30 pm. 

I immediately called 911, while my wife called AAA. The first thing we both explained was that we were unable to move the vehicle and we were blocking 1/2 of the passing lane on a busy interstate. The trooper got there quickly, blocked off the passing lane and called a tow truck, while in the meantime, the AAA rep. kept my wife on the phone at length asking multiple questions instead of dispatching a tow truck immediately and then calling her back for further information.  My wife repeatedly told the rep that we were blocking the passing lane. 

In addition to that, we had to pay an additional $14.35 to cover having the trailer towed. The AAA rep. was still on the phone with my wife (asking her life story) when the tow truck arrived that the state trooper had called. The trooper understandably insisted that we use this towing service because we were in a dangerous situation. AAA never did dispatch a tow truck and couldn't guarantee that they would cover another towing company. They would send out a form that would have to be filled out and mailed back in requesting reimbursement - again with no guarantee of reimbursement. Luckily, Progressive covered the entire towing bill, so I threw that form away.

Today, I called to have them remove the extra $14.35 for the service they never provided and they flat out REFUSED! I talked to 2 different people and got "we don't give refunds for AAA". I couldn't believe it!! I immediately cancelled my membership. I want nothing to do with a company who has zero integrity or customer service!! They deserve less than a 1 star rating!!!

 7 years ago (30-01-2018)

Busy but very helpful employees

 7 years ago (11-03-2018)

I have been with AAA insurance for the past year because the rates are great.  However, I have learned the hard way that cheaper is not always better.  I have worked with Vickie Currens and now looking back, I should have known from the start that this experience would be awful.  From the very first correspondence via email she would reply to emails too quickly and often did not answer my questions.  I could email three questions to her and be lucky to receive one accurate response.  Then we met face to face to finish the paperwork, my husband left so angry because she talked down to him and laughed condescendingly when he asked questions regarding our coverage.  Since then getting any information regarding our policy has been draining, every interaction has been like pulling teeth and even after fighting for answers we are still left with most questions unanswered.  

We are switching our coverage back to State Farm Insurance, they are not as cheap as AAA but the service we recieve from them is well worth a couple of dollars more per month.  It will be settling to know that if we are ever in an accident or need something as simple as a copy of our insurance that we will have competent agents working behind us that will take good care of us.

 15 years ago (14-04-2011)

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