AAA Greenwood / Southport Office

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About

AAA Hoosier Motor Club provides quality services & products to AAA members in central Indiana.

Address: 1309 E Stop 11 Rd, Indianapolis, IN 46227, USA

Phone: (317) 882-1521

Website

State: Indiana

Zip Code: 46227

Update Info

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Reviews

One star is too high.  I have been on 2 vacations booked through this office and both of them were botched.  The first was not a big deal and we made it through, but the second time it was just a miserable experience.  We were literally booked on the wrong vacation to a different resort than we were sold on and when I emailed to inform them of the error, our agent Michelle had the audacity to say that's what we requested.  My friend and I both had paperwork detailing where we were going and when we were leaving. When we got the final documents, they were different.  We questioned it a little at first when our travel dates were off, but it didn't really hit us until we got to our destination and none of the amenities and activities were available that we were expecting.  When I got home, I looked up the paperwork that I was given after booking the vacation and sure enough we were booked to the wrong resort.  We made the best of it and had a decent time, but when I informed Michelle of the error (not requesting any refund or compensation), she deflected the blame onto us and said that is what we chose.  Horrible customer service and incompetence in my opinion.

 8 years ago (28-10-2017)

We broke down on the side of the road yesterday and called triple AAA for a tow truck. They said it would be about a 2 hour wait which we said was fine. We sat there and waited two hours in what felt like 10 degree weather for a tow truck to never show up! Someone called us and said they would call back with an eta and they never did. We called back three times for them to tell us every time they don't know when the tow truck would be there but that we were in the system for them to come. We waited 7 HOURS FOR A TOW TRUCK THAT NEVER SHOWED UP AND PEOPLE THAT COULD NEVER GIVE US A DIRECT ANSWER TO ANYTHING BUT INSTEAD BEAT AROUND THE BUSH. We finally gave up and was able to get a ride home. But seriously 7 HOURS!!! I'm very glad I did not have my two year old daughter with me. I will never recommend this service to anyone ever and I will never be paying 200 dollars for this service again. I'm very disappointed with how this turned out.

 9 years ago (21-12-2016)

Glad I decided to go elsewhere for plane tickets.

 8 years ago (25-11-2017)

Always received good service without any wait. Decently priced insurance policies.

 9 years ago (14-11-2016)

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AAA Greenwood / Southport Office

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