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Reviews, get directions and contact details for AAA Pleasant Hill

AAA Pleasant Hill

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As the third-largest regional Member club of the national AAA organization, we serve more than 4 million Members in Northern California, Nevada & Utah. AAA Membership provides members with our legendary roadside assistance & towing along with so many Member Benefits including exclusive savings on AAA insurance and car repair; the convenience of select DMV services, passport photos, child car seat installation, maps and TourBooks in many of our branch locations; and member-only discounts on travel, notary services, and attraction, movie, & Disneyland tickets.

Address: 2390 Monument Blvd a, Pleasant Hill, CA 94523, USA
Phone: (925) 288-3700
State: California
Zip Code: 94523


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Reviews
A completely unacceptable customer service experience. Came in this morning to pay registration fee for my car...first, told me their DMV system was not working and could I please come back...no problem...annoyed, but what are you going to do? Came back two hours later...sat me down, went through a few gyrations with DMV...got everything settled and then asked me for my insurance information. Told them its with a long-term family friend and it wasn't in play. They demanded my phone info and told me the insurance information was required to register the car...which sounded like a marketing ploy to get my insurance information and phone for future solicitation. I told them I didnt have it as I wasn't driving that car but they could call my FARMERS Agent or I could give them the policy number. Nope, couldn't process my registration without it. I knew this was BS and called them on it. They said they couldn't assist me and basically mocked me with a "third times the charm" refrain after wasting my entire morning. I assure you, there will be no third time...or next time...for that matter. Its a good service for emergency towing...but I wouldn't give this organization another nickel for any reason. Oh, the best part....drove over to the DMV Concord...waited an hour...registered my car...they said they didn't need hard copy proof of insurance and couldn't understand why they were asking for it. Bad customer service I can overcome...incompetence and rudeness are unforgivable.
8 years ago (24-07-2017)
This the bad in the usa they same black lady en the dmv.she need see your color too hell she the bigr acist
8 years ago (18-12-2016)
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