AAA Tucson West Office

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AAA Arizona provides automotive, insurance, financial, and travel services to more than 825,000 Arizona members.

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AAA Arizona provides automotive, insurance, financial, and travel services to more than 825,000 Arizona members.

Address: 6950 N Oracle Rd, Tucson, AZ 85704, USA

Phone: (520) 258-0505

Website

moc.aaa.anozira@laicos

State: Arizona

Zip Code: 85704

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Reviews

They over tightened the nuts when securing a tire the last time I was a member, not this office specifically. But the Tucson West Office did nothing to resolve the issue when I contacted them. I currently don't need a  AAA membership, but I would have considered rejoining in the future. Not anymore, pretty much lost a customer for life with an unwillingness to accommodate, and admit your mistakes. The woman at the Tucson West Office I spoke to went as far as calling me a liar essentially. Explaining that I could have taken it to another shop or done it myself, sometime after their tech worked on my car. I know it's possible to accommodate me in this situation, but a simple choice was  made to not believe me, or simply not care. I manage a food service establishment. If someone came in complaining that their experience was poor last time, I wouldn't refuse them service because they don't have money this time. It does not matter that I am not a member any more, I was a member when your tech made the mistake. A business should be willing to admit mistakes, take responsibility, and sometimes go above and beyond to deliver exceptional service. All I want is for someone to loosen these bolts, I need nothing else. I have been using the same tool for years, and have never had a problem until your tech tightened the nuts. Highly disappointed.

 8 years ago (06-07-2017)

I recently moved from Los Angeles and had transferred my AAA membership from Southern California to Arizona--this was my first visit to an Arizona AAA office and it was delightful. Easy to find (large sign on northbound North Oracle Road), easy parking (seemed like I virtually had the lot to myself), and a friendly face to greet me as I walked to the counter to request a set of maps and a tour book. I've been a satisfied AAA member for 51 years, in three different states, and this first experience in Arizona reinforced my lifelong satisfaction with AAA.

 10 years ago (27-09-2015)

3 Stars is generous. I don't know how, but they've messed up every insurance policy they've written for me (that's about 5-6 now). I'm not even sure how that is possible. I pay my homeowners in full at the beginning of the policy term... and then I get letter after letter saying they're going to cancel my policy for non-payment. And then it takes forever to get it all squared away. Another year... and the same thing happens.

I have had good service on non-insurance issues, but how the policy writers in this office and the AAA Fire & Casualty Insurance Company in general can operate in such a brain-dead fashion is beyond me. Oh, and they can't seem to get my name spelled correctly. But they're No.1 when it comes to billing, that I can attest to.

 10 years ago (09-10-2015)

I came into the Oracle office to speak to my insurance agent, Sally Anders. I wanted to find out if I had been given credit on my auto insurance for the Senior Drivers class I attended. My premium did not show any credit. 
Sally was so nice and so helpful. She immediately greeted me and had me sit down while she called to find out if I had been given credit as my payment was due in a week. She was friendly, competent and eager to help. Sure enough I was given credit. My visit took 15 minutes and I was completely satisfied with the service and most of all, the friendliness. 
I am glad I changed to AAA insurance for my car and have such a friendly, competent insurance agent.  Margie Shiffman 

 10 years ago (13-08-2015)

My husband, David, and I visited the above-mentioned office on 11/14/15.  Our travel consultant was Deborah Coulbourn.  She gave us excellent service and was very explicit regarding our future trip to Holland.  Her travel knowledge was very professional.  She has a pleasing personality.

 10 years ago (16-11-2015)

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