AAA Wilmington Store

Reviews, get directions and contact details for AAA Wilmington Store

Address: 1 River Pl, Wilmington, DE 19801, USA

Phone: (302) 299-4700

Website

State: Delaware

City: Wilmington

Zip Code: 19801

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Wish I could have been notified that my AAA was no longer allowed to be used , after my family and I got stranded n they towed my car n asked a few hours later to get it towed to a shop I was told I used up my privileges and my family and I had to walk from downtown Wilmington to Kirkwood hwy ... My 5 year old daughter has special needs and I am disabled so I'm not happy whatsoever with AAA

 7 years ago (20-05-2018)

The customer service agents need to pay attention to their attitudes! 
I had to speak with 3 agents (1 on the Premier desk~ very snooty, 2 others in The Wilmington branch office, 1 very nasty the other quite professional) to find out if my membership was secure and paid for after receiving 3 bills once I had made my payment. 
If I didn't travel so much, would certainly give up my membership. Definitely looking into other avenues.

 8 years ago (09-10-2017)

I went to use a gift card purchased during a "No-Fee" event about 2 years ago and found out the value has evaporated.  I bought several cards at that time and have given them as gifts over time - now I don't know if I gave people empty gift cards.  Customer Service couldn't help in any way.  Infuriated, I called to cancel my AAA membership and was told I could not get a partial year refund.  Two examples in 1-day of their terrible customer service.

 7 years ago (09-02-2018)

Used the towing service yesterday for the first time in several years.
I only wish I could give them a 6.  I had my truck at Sears in the Concord
Mall to have tires installed.  They called me to tell me that I had a brake problem.
That they could/would not fix it and it could not be driven.  I told them I had
Driven it to them, still no offer of help.  So totally frustrated I had to find another shop to take
If to, and figure out how to get it to them.  I called AAA and from getting a human being 
In a very short time to shaking the hand of the tow truck driver as he was taking my
Car to the shop it was an absolute pleasure.  I kept thinking this is just going to easy, I know
Something is going to go wrong, it did not.  I kept thinking about how my wife would do if she needed them
And simply relaxed knowing she would be secure and well taken of.  Think about this
The truck came to get me within a one hour time frame (actually mush less). I was called, and sent a text
Telling me when the driver would be there.  He was 4 minutes early.  
I told my both children that I wanted them to call and sign up and I would pay for it.
Really, this is the kind of service each one of us hopes to get close to and it was delivered to me
As if I were their only client.
Kudos to all for a job done perfectly.

      
      
      
 8 years ago (24-02-2017)

to 5 and CLOSED on weekends???! I guess working people are too busy working to go on vacations!

years ago (09-01-2018)

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AAA Wilmington Store

Reviews, get directions and contact details for AAA Wilmington Store

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