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Reviews, get directions and contact details for Academy Sports + Outdoors

Academy Sports + Outdoors

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At Academy Sports + Outdoors, we have what you need to up your game, or start a new one. With the best brands at everyday low prices. We’re for all, for less.

Story

At Academy Sports + Outdoors, we have what you need to up your game, or start a new one. With the best brands at everyday low prices. We’re for all, for less.

Address: 1150 Genie Ln, Smyrna, TN 37167, USA
Phone: (615) 220-5900
State: Tennessee
Zip Code: 37167


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Reviews
I bought two kayaks from this store based off of the employee's recommendation. I explained the amount of weight that would be on the Kayak, due to fishing equipment, the cooler, and of course myself, and the employ said that this kayak was good to go for way more than the amount of weight I described and I would be more than happy to have the pelican kayak instead of the other kayak that I was looking at for only $100.00 more. I decided to buy what the employee recommended and it was a complete disaster. As soon as I got in the kayak, the pelican was already almost taking on water and flipped upon the first small amount of turbulence. I lost my fishing gear, paddle, wedding ring, and other odd and ends, but Academy Sports said that they could not exchange my kayak for a more suitable kayak due to it having touched the water. I could have lied and said that I never got in the water with it, but because I was honest they could not exchange it. Once I contacted their corporate office, their solution was to offer a one time 10% off coupon. I explained that I was trying to upgrade and showed their was absolutely no damage to the kayak and this did not change their mind. Bottom line is that the staff is inefficient to suggest any product, and their customer service is terrible. I am not asking you to boycott Academy Sports, but I would suggest going to any other store for your outdoor needs. Bass Pro Shop is just a drive a fifteen minute drive away from this location and have never had any trouble with their customer service!
8 years ago (31-07-2017)
Service is good everywhere in the store except for their shoe department. They don't feel like they should have to help you with anything at all. Every time I've gone there now I've had to measure my own child's feet. I feel like if I have to do that then I'm better off just measuring them in there and then buying her shoes online. I get a better deal online anyway.
8 years ago (29-05-2017)
Always have friendly, helpful employees around. The cashier was awesome with my toddler who was very restless and wanting to get into everything. Can't beat the prices anywhere else!
8 years ago (20-08-2017)
Nice selection on everything but racquet sports, but I guess that's not big in this area. Excellent selection for large team sports (baseball, football, volleyball, etc) and a great selection of outdoor goods. Hunting collection rifles and shotguns are good, and a wide selection of pistols. Not a whole lot for sport/competitive shooters that I saw. Staff has been friendly when needed, and gives me space when I want it.
8 years ago (03-06-2017)
Academy sports isn't exactly beating prices. Nor are they selling cheap/low grade products. However, that's not what keeps bringing me back. It's the service! I baught bikes for the whole family here. The seat broke on one of them weeks later. They literally fixed my bike on the spot free of charge. These people will always have my business!
8 years ago (20-06-2017)
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