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Ace Hardware at Reunion

  1. Reunion
  2. Commerce City Department Store

Reviews, get directions and contact details for Ace Hardware at Reunion

Address: 15181 E 104th Ave, Commerce City, CO 80022, USA
Phone: (720) 450-9400
State: Colorado
Zip Code: 80022


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Reviews
I was in there today and an employee named Joe helped me out. He was extremely helpful and patient. He asked a lot of questions about what I needed to accomplish and spent a great deal of time going over different solutions to help with what I needed. It was an amazing customer service experience!
8 years ago (01-08-2017)
I went in today to buy some water softener salt. I thought I'd be getting a good deal since I had one of the buy $30 or more of merchandise and receive $5 off that they send to my mailbox every month. Upon checking out I learned that because the item was a dollar off when buying two or more they would not honor the coupon. After purchasing the items a quick google search to the nearby Home Depot revealed that they sold it $2 cheaper per bag. When contacting the floor manager of Ace and asking if they price matched he answered "not usually". Upon asking for clarification on what items they price matched he said "it depends" and would not clarify. Then he said "I'm just gonna say that we don't price match" Ultimately, I returned the water softener salt and headed to Home Depot for a better deal. I will not be returning to ACE in the future and will happily be taking my business elsewhere. Thanks for making my dcision easy floor manager!
8 years ago (04-08-2017)
i LOOOOOVE this place, staff is always so helpful. i give this place 10 stars
7 years ago (22-09-2017)
Love the great service! And prices are within reason to the big box stores...shop local!
8 years ago (15-07-2017)
Came into Ace hardware to buy two safety helmets. Customer service great until a mistake was done. The inventory for helmets is not well organized so different quality of helmets were mixed up. They are not easily distinguishable since the packaging is identical. So I realize my two helmets are different once I already made the purchase and left the store. I go back in the store because I like one helmet better and would like another. So Ace hardware ends up wanting to take my purchases back because they made a mistake in pricing. The price difference was insane so of course I would not be happy. I wanted to leave with my products. I had already made the purchase and they wanted a take back? So an argument escalated with Michele, the cashier. To Michele, you are a very nice person and there is no doubt, but in the end a mistake was done on your end. You represent the company. I do appoligize for any hard feeling you had. All in all, the manager, Adrian, was very profesional and calm. He resolved the situation and I was able to leave Ace Hardware happy. I was so amazed by his customer service that I had the wanting to shake his hand and I did.
8 years ago (14-03-2017)
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