Adams Funeral Home

Reviews, get directions and contact details for Adams Funeral Home

Address: 504 W Walnut St, Ozark, MO 65721, USA

Phone: (417) 581-2400

Website

State: Missouri

City: Ozark

Zip Code: 65721

Update Info

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Reviews

Awful. They managed to make what was already the most horrific experience of my life even worse. They absolutely ruined my daughter's funeral. First, they arbitrarily decided to not give me options in order to stay under a price limit I never set - did not tell me that something as basic as a place for her casket to rest besides the wet grass was not included. They printed my name wrong in the handouts, and I do not mean something like using a maiden name etc. They completely CHANGED my name. They also did not use the pictures and poems I had chosen for that. They promised to print corrected ones and deliver them to me: 6 months later I have never heard from them again.

The person who was actually at the funeral had the nerve to tell me they were not making money on it when I went to him with these numerous problems. Kind of their problem if they aren't making money when they decided for me how much I could spend. 

Classless, unprofessional, and sloppy sums it up.

Please, go anywhere but here.

UPDATE 1/22/18
Found my receipt showing that my daughter's burial plot got paid for twice, so I finally went in to adress that and the other problems today. Was again treated rudely; and rushed out the door without being allowed to even finish speaking. 

No they do not "take these matters seriously". Once they have your money that's all they care about. These people are absolutely apalling.

 7 years ago (23-01-2018)

I drove over 200 miles to pick up my brothers remains only to find the funeral home closed at 9:00 AM. I called the answering service twice and left messages with them. I am still waiting outside after 10 and no one even bothers to teturn my call.

 7 years ago (09-03-2018)

Dishonest and unprofessional

If I could give them negative stars I would. The funeral home itself is beautiful and gives the impression of a highly competent and professional business. DON'T BE FOOLED. They botched my infant goddaughter's funeral in nearly every way they could and still manage to bury the right body. 

My cousin and I have had the sad duty of arranging multiple funerals in the last 5 or 6 years so we went with the baby's mother, my cousin's granddaughter, to provide both emotional support and experienced oversight. Despite our assurances that the family would be able to cover anything the mother couldn't the woman we met with evidently decided without verifying it with us that when we asked for simple what we wanted as as cheap as possible and offered what turned out to be a very stripped down burial. 

She failed to tell us that many of the things that we considered to be part of a standard funeral like a bier for the coffin or something to cover the pile of dirt near the grave were extra and did not ask us if we wanted them. If we had been asked we would have of course wanted those options. 

We had to reschedule the funeral two days later than planned when it turned out the day before the original date that she had forgotten to tell us that we needed to pay the gravedigger in advance and it was too late for us to get the money to him in time. I have NEVER had this come up for any funeral before. There were family members who had driven two days to get there who then had to take extra time away from work and pay for extra nights in a hotel so they could attend.  

We took a lot of time deciding on what we wanted in the program only to have absolutely nothing we gave them used. Not having the right picture or the right poem was bad but the worst was they got the names wrong too. Not just misspelled, they actually gave the mother the wrong last name. They promised to reprint the programs so we could give them to attendees later but never did. 

When they brought the coffin out they were going to sit it down on the wet muddy grass for the service. Since they hadn't brought a bier, they say it was extra but I think they forgot, we had to sit the coffin on a stone bench several plots away from the grave. 

The funeral home representative at the funeral was not the woman we had met with to make arrangements. The man who came was surly and rude and made a bad day even more stressful. When we complained to him about the missing bier and the programs he snarled that it wasn't like they were making money off of the funeral. Which is odd in that we paid every cent they had charged including the advance payment for the gravedigger so where exactly were they losing money?

This was a truly horrific experience. Please don't put yourself through this. Choose another funeral home.

ETA 4/14/17 I just learned that in addition to charging the family for the plot they also billed a government agency so they got paid twice for plot. This makes the comment made to us that they weren't making any money off of this funeral extra offensive.

 8 years ago (14-04-2017)

They asked too many questions when I said I wanted an open casket ceremony for my 2 week old baby. 

2/5 I just want a quick burial with no questions asked

 9 years ago (17-05-2016)

This funeral home buried my best friend.  He was like a brother to me so I went in with his wife to set up the funeral.  I did not feel like they was concerned about the funeral for him.  I felt like they were more worried about getting paid than anything.  We buried him in Highlandville and we could not even keep up with the hearse going to the cemetery and the funeral director seemed to be in a hurry to leave and drove away before he was put in the grave.

 11 years ago (07-03-2015)

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Adams Funeral Home

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