Advance Urgent Care & Walk-In Clinic

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Address: 22316 Pontiac Trail, South Lyon, MI 48178, USA

Phone: (248) 437-0086

Website

State: Michigan

Zip Code: 48178

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Reviews

**update ----"it's just a bruise" turned into a fractured arm.***

I have never posted a bad review publicly...that I recall. I came to this location with a wrist injury. My wrist was swollen and black and blue. 
First, the receptionist was rude and acted as though I were inconveniencing her life. She looked at me like I was crazy for asking for an ice pack. It's apparently considered ridiculous for a patient to assume a medical facility would have disposable ice packs.
It was about 8:15pm - 45 minutes before closing. I did watch her promptly get up and lock the door. 
The nurse - whose name I didn't ever get but she did have a tattoo on her neck (irrelevant but the only identifying feature I can recall) literally asked me why i was there for a bruise. If it were JUST a bruise I would not be there. It was huge and swollen. 
The dr told me nothing was broken. Asked if I had my own bandage - I told him no. Who keeps these on them? The nurse came in and TIGHTLY wrapped it. I asked how long to keep it on and she said "I dunno - take it off tonight if you want". 
I wasn't even given discharge paperwork.
Today - because these people are obviously incompetent, I went to the hospital because the bruising increased and the swelling didn't go down. Didn't get an MRI but the Dr. was able to identify both a sprain and a torn ligament based on my description and the additional pain locations and numbness. Gave me a brace and discharge paperwork. 
Don't waste your time with these idiots.

      
      
      
 9 years ago (21-06-2017)

The doctor was incredibly rude to me, and once I told her why I was there (she was standing by the counter, I didn't even get a chance to sign in) she refused to see me, sent me away, and recommended a different urgent care that was miles out of my way. (I ended up going to a different place where I was actually seen by a doctor and treated with respect.) I'll never go back to this joke of an urgent care again, and I'd recommend anyone seeking actual medical attention to choose literally any other option.

 9 years ago (06-05-2017)

First of all the nurses were very kind.
I arrived at around 8:45 pm with symptoms of strep that had been going on for a day or so. Worst sore throat of my life and I wanted to nip whatever I was coming down with in the butt before it got worse. I saw the doctor around 8:50, he did the regular "listen to your lungs" and all that jazz and asked me what my symptoms were. I told him and he immediately prescribed me antibiotics. I asked why so fast and if he thought I had strep. He said yes you do have strep, he didn't even do the regular test that is quite quick just because they close at 9. He kicked me out basically by saying "now go run to Walgreens before it closes to get your prescription."

I don't have strep infact whatever I've got seems to be much worse and I'm now developing a nasty cough. 
A waste of time and money. I would not recommend it, the doctor did not care about my health, he just wanted to get out for the day. Very dissapointed.

 9 years ago (09-04-2017)

Drove to this location all the way from novi after passing out at work, just to be refused care because they did not want to fill out the paperwork for a work related incident (they specifically said that). I told them i could not afford the ER and i would not go to one and they still refused me service, so i was forced to drive myself all the way back to novi to the nearest hospital. Very pissed off. Considering a lawsuit. I cannot believe that this actually happened. What an awful establishment. I will not ever be returning and i hope others stay away from this place as well.

 10 years ago (18-12-2016)

I came to this location to do a simple pre-employment drug test. This location was chosen because they are open until 9pm. I called after work to see if an appointment was necessary, I was told no but that they only do drug tests until 6pm. I leave work at 5pm and I was coming from a distance so I rushed over. Once I got there I was brought back by the nurse and began the process. Unfortunately because of racing over to the location I did not have a full bladder and had to wait and drink water at the office to get enough urine for the test to be sufficient. The bathroom is right near the lobby and front desk, I was humiliated when the nurse was very loud in yelling at me about not having enough urine. She was extremely rude, I was embarrassed and very uncomfortable. Once there was enough to process the test she continued to lecture me on the importance of having a full bladder saying "don't even bother coming in if you don't have a full bladder." And continuing to use harsh tones and being very short. I was going to tell her about the circumstances of my evening and how it came to be that I ended up at their office without a full bladder but I could tell she was just a person who doesn't like her own life and not only blames others but takes it out on them as well. I will never return to this location for anything and am glad I work and live so far away. If you are considering going here, think again. Having a nurse that can't even handle a simple transaction without getting agitated and rude is not what anyone needs. She needs to seek other employment that doesn't involve interaction with people.

 10 years ago (30-09-2016)

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