Akron Smiles Dental Center

Reviews, get directions and contact details for Akron Smiles Dental Center

Address: 881 E Exchange St, Akron, OH 44306, USA

Phone: (330) 208-1100

Website

State: Ohio

City: Akron

Zip Code: 44306

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 1:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I took my granddaughter there and she was treated very kind, she got a tooth removed and was not afraid or anxious at all . They team did a great job informing her of their every move . She's also had fillings later and she really likes the dentist , Dr. Becka.

 8 years ago (25-04-2018)

I previously was on Medicaid and had no issues going here but I switched insurance between visits.My husband told me that the medical insurance covers things that are preventive like cleanings,exams etc and the dental is secondary incase there is a copay for something that doesn't fall under the preventative category.First things first...I get there at the scheduled appointment time of 8:30 am with my two sons and she says my oldest son was scheduled at 8am.I looked at my appointment reminder text again and I had one for each child and they both said 8:30am.No big deal...I have anxiety and don't like confrontations so I didn't say anything.I give her my medical card and my dental card and she says that medical doesn't cover anything and she doesn't need that card.I figured I'll just fill out the mountain of paper work and I'll call my husband because maybe he is incorrect about the primary insurance.I call my husband and he's getting really aggravated about it and saying that he is correct and I have to make her run that card.I take it back up to her and she rejects it again.I look up my medical benefits online and sure enough medical does cover preventative dental.I take it back to her and explain that it does cover it and she rejects it AGAIN.My husband says if she won't accept it then I need to just leave.I don't want to leave because the kids need their dental checkups and one of my son's needs an excuse for school and we enjoyed going here in the past.I decide to actually call the insurance company and the woman on the phone says the visit is covered at this office and there is no copay and gives a rundown of all the things medical covers as far as dental benefits.I go back up and tell the receptionist that I'm actually on the phone with the insurance company and that they do cover dental benefits as primary on my medical plan and that the insurance she was trying to run as primary is actually secondary.She still doesn't want to believe that it's covered and the woman from the insurance company is laughing because it is so absurd and says she will fax over what is covered.She faxed it over and the visit went on without a hitch but the whole situation was so bizarre.I didn't expect a formal apology but she could at least lose stank face.She was not very polite but not necessarily overtly rude and she was very dismissive.When I went to check out after the visit and get a doctors excuse the other girl who was back there with the receptionist was acting akward and was staring at me with a stank face and wouldn't speak to me even though I was at HER window and actually made the original receptionist lean over to the little window to talk to me.I turned around as I left and saw them shaking their heads and smirking.That was so mature and professional.I didn't do anything wrong.She was misinformed and unwilling to hear what I was kindly trying to tell her FOUR different times.A woman with long brown hair who did the cleaning took a nasty tone with my son because he didn't turn his head exactly the way she wanted even though he was trying to follow her instructions.My kids are very well behaved.I can't imagine what she is like with kids who are actually not listening.If you're going to work intimately with children then you should know how to get them to do what you want without taking a nasty tone with them.I saw another review on here about her getting nasty with another kid.The dentists themselves are always great and I've only had good experiences in the past which is why I decided to stay with them even though I travel from Tallmadge and no longer had to because I wasn't on Medicaid any longer but never again after this nightmare.My son said in the car "Mommy,why was that lady so mean to me?" and said he never wanted to go back.The whole visit was so bizarre that it took me a while to process it and the more I thought it over the more I actually realized that I was kind of ticked about it all.
I mean c'mon! Get it together people 🙄

 8 years ago (08-05-2018)

I loved the experience my daughter had here and so did she. It was her first time to the dentist and she even got to go to the princess room! Dr. Bekka did fantastic and was very sweet with my daughter (who had a tooth pulled). I highly recommend this office! They have a lot of patience and show they care!

 9 years ago (06-12-2017)

I send all my kids here age one and up this office knows what they doing and does a grate job or else they would be shut down stop the negativity. and go somewhere else if thats the case!!!

 8 years ago (07-05-2018)

Six months ago we had a great experience. The staff was so kind and warm. Today I almost went to jail when one of their techs decided to get in my five year olds face. This woman then tried to claim that she didn’t get in his face in an aggressive manner but instead she was getting closer so he could hear her. My son doesn’t have any hearing problems and I heard her just fine from across the room when she was in my child’s face telling him good boys don’t act like this, you’re being a very bad boy. No, five year olds do act like this when they have to do something they don’t want to do. This staff has nerves of steel to do this not knowing what kind of parents these kids have but she got the right parent this time. My son was curled up in a ball with tears coming down his face while she was bent over him and I couldn’t even see him. Never again will I suggest this office or take any of my kids here. Both of my boys walked out crying and didn’t even get the cleaning they came for because I WILL NOT tolerate another adult being aggressive with my kids for any kind of medical appointment. I left fuming mad and I’m sure she probably had to change her underwear when I got done scolding her.

 9 years ago (19-01-2018)

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Akron Smiles Dental Center

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