Alden Credit Union

Reviews, get directions and contact details for Alden Credit Union

About

Alden is here to assist you with all your financial goals.

Learn more at aldencu.com

Story

Our Hours:

Main Office
710 Grattan St.
Chicopee, Ma 01020
Monday - Wednesday: 9AM - 4PM
Thursday: 9AM - 6PM
Friday: 9AM - 5PM
Saturday: 9AM - 2PM

Chicopee Big Y
650 Memorial Dr.
Chicopee, Ma 01020
Wednesday - Friday 11AM - 7PM
Saturday 11AM - 3PM

Alden Credit Union Routing Number: 211882143

Mission

Our slogan is "Banking. No Boundaries." All that we do to define and differentiate ourselves from other financial institutions derives from this. We want our members to recognize that there are no boundaries as we assist them with personal finance solutions.

Products

Mortgages (NMLS #690881)
Home Equity Loans & Lines of Credit
Auto Loans
Recreational Vehicle Loans
Personal Loans
Personal Savings & Checking
Business Checking
Business Lending
Business Merchant Services
Visa Credit Card
Free Financial Planning Services
Safe Deposit
Night Deposit
Wire Transfers
Bank by Mail

Address: 710 Grattan St, Chicopee, MA 01020, USA

Phone: (413) 536-0475

Website

State: Massachusetts

Zip Code: 01020

Update Info

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Reviews

I have had nothing but problems with this company since I was forced to do business with them a year ago.  The staff at the Chicopee, MA Big Y location are extremely rude and they look like its punishment working there, which it probably is.  I can not mail checks into Alden Credit Union any longer as they claim they don't get them, now I have to physically go to a location and make a payment since Alden Credit Union doesn't have an online payment option, even though its 2017 for the remaining 4 years of my loan with them.  The staff does not return phone calls, or if they do, its because I've had to call and speak to several people before being transferred to a voicemail, I call back and insist on speaking to somebody actually in the office. The very first month I was doing business with Alden Credit Union, they cashed my loan check, and didn't apply it to my account. I wrote to them and called them, I did not receive an apology after I showed them evidence of a cashed check, and money that was not credited to my account.  I will never recommend this business to anybody, if it was up to me, I would take out a personal loan and pay off the loan I have with Alden just to get them out of my life for good.

 8 years ago (25-04-2017)

Inability to use ACH for auto loan payments is a real nuisance. Customer service is hit or miss.

 8 years ago (01-07-2017)

They are always fast ,friendly, and helpful. I didn't have to stand in line at all. And had my checks cashed and was ilon my way on under 10 mins. 

 8 years ago (22-03-2017)

I've been a customer with Alden Credit Union since 2013, great experience and great customer support. Their rates and products are competitive. Looking forward to doing more business with Alden Credit Union.

 10 years ago (23-09-2015)

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