ALDO

Reviews, get directions and contact details for ALDO

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ALDO specializes in the creation of high-quality fashion footwear, leather goods and accessories. This sought-after brand pays close attention to detail and to fine craftsmanship.

Address: 6191 State St, Murray, UT 84107, USA

Phone: (801) 263-3129

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State: Utah

Zip Code: 84107

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Reviews

Worst customer service ever. They wouldn't even greet me when I walked in let alone help me.  The just sat there talking except for when a white person walked in then they greeted them with smiles. I then voiced my opinion which they acted like they didn't hear me and ignored me when I walked out. Am now going to call management and complain as I have not been treated like this in awhile. Been in a few times and most of the time I am treated poorly because I don't have a suit and tie on. This time was just over the top because they went out of their way not to help me.

 8 years ago (25-02-2017)

An associate by the name of Dina easily has the worst customer service I have ever experienced. She was beyond, beyond rude. I called about a specific shoe, to which she told me they did not carry in the store. I purchased the shoe a few weeks prior and was looking to purchase the shoe again in another color. I explained this to Dina and she questioned me as if I was delusional asking interrogating questions.  I spelled the name for her and then it clicked for her and she was sure to inform me I was not emphasizing the name correctly, so she had "no idea what I was talking about" and then corrected me on the proper pronunciation... which wasn't any different. 
 From there, she interrupted me, cutting me off every time I went to say something and wouldn't allow me to finish. I wanted to purchase the shoe over the phone as I have recently had knee surgery and am unable to drive to go get them and my boyfriend would be picking them up on my behalf  in no more than 2 hours and could provide the credit card at that time for confirmation if needed. She didn't even let me finish my first sentence  and told me "no, no absolutely not" . I realize its a unique request but I need them on short notice and cannot wait for shipping if I order online. and this is the last pair in that size and color in the store. I asked her if I could provide her with my details and if she could hold them until my boyfriend could make it to pick them up (max 2 hours). Again, I was cut off and greeted with a rude and drawn out "Noooooooooooooo. I mean, maybe like, one hour but that would be stretching it" 

I was silent. I was in disbelief as to what a train wreck this simple call was turning out to be  

I have purchased from this store in person  before and have been pushed to purchase a size larger than my actual shoe size just so they could finalize a sale. Easily the worst customer service I have ever experienced. These sales associates need a lesson in real world customer service and dial back their nasally rudeness.

 9 years ago (30-03-2016)

I went into Aldo looking for a particular pair of black pumps. Since no one helped me after looking around I walked up to the counter where the two male sales associates were talking. I asked about the black pumps unsure of the name of them. The sales associate said, "Well there are lots of black pumps, I don't know which ones you're talking about." Instead of trying to help me, he was just rude about it. Then I decided I would just order them online at home but was not sure what size to get because I'm usually a 9 1/2 and they only carry size 9 or 10. So, I asked for a 9 and 10 of any shoe just to try on. They only brought me a 9 and then went back up to the cash register to continue talking. I finally just walked out, which neither of them noticed anyways. Overall, extremely rude associates and poor customer service. No help at all. I will definitely NOT be returning.

 12 years ago (11-04-2013)

aldo shoes equals worst quality ever, i brought my shoes used them couple times and they look so old already, don't recommend them at all, bad bad quality. nice styles :(

 12 years ago (19-08-2013)

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