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Sears

  1. Utah
  2. Utah Department Store
  3. Cottonwood West Department Store
  4. Bluffdale Shoe Store

Reviews, get directions and contact details for Sears

Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 7453 Plaza Center Dr, West Jordan, UT 84088, USA
Phone: (801) 260-7400
State: Utah
City: West Jordan
Zip Code: 84088


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
DO NOT SHOP HERE. Just read all the reviews regarding the manager at this location. His name is Adam and he has the worst customer service I have ever seen. Doesn’t care about customer retention and is very rude. This is one of the worst places to return anything. If you buy something from here you better pray that you do not have to return it. I purchase an item when it was for sale and when I tried to exchange it because it was not a good product they refused to exchange it with the sales price. So I had to pay the extra amount that was on sale. “Manager” Adam didn’t care about the situation. I will never shop here again and have opened a BBB complaint against this store
7 years ago (17-04-2018)
I've been here sporadically over the years only when what I needed had to come from Sears. Just a few months ago, you had empty shelves, abandoned cash registers and lots of unused space. The remodel last year helped the appearance of the store, but a few months later starting to see empty shelves again. This review is for Steve. A few weeks ago, I went in late to do some comparison shopping for some shelving extremely close to closing time. I asked grabbed Steve to ask some quick questions on some Gladiator wall storage units. He took the time to show me how they worked and give good installation advise and ideas. He also confirmed the sale price (much cheaper than the well know retailer across the street). On top of that, he sent two younger workers in back to physically check on the actual stock instead of relying on what the system said. On top of that, he had them load it after I purchased, which was nearly 45 minutes after closing time. After all, I purchased close to $600 (as verified on the Gladiator website) worth of product for $359 before tax. With service like that I hope this place stays in business.
7 years ago (31-01-2018)
On March 2 I had a service tech come out for in warranty range repair. Tech ordered the part and rescheduled an appointment March 19 for them to install part. March 19 was a no show by the sears team with no call to let me know or to reschedule. I called the 800 number to set a new appointment for March 24 a Saturday, the tech came out to install the part that had been shipped to my house but the wrong part had been ordered. The tech ordered the correct part and rescheduled another appointment for April 5. I took off work again only for another no show. I then installed the part myself and the range works fine but I have yet to hear from sears or the techs that did not show up. They just don’t care, in their minds everything must be good since I haven’t rescheduled. Horrible customer service repair team. I would have been ok with the missed appointments if they had just called to let me know. I would have given a no stars but option not there.
7 years ago (08-04-2018)
I called to get someone to come look at my garage door which has been giving me trouble since I bought the home a year ago. They sent someone, who came right when he said he would, he called when he was there, was very friendly, gave me a free quote and took time during his free quote visit to actually fix the garage (didn't take long). Very professional, very fast, and the garage is completely fixed. I could not be happier with the service and the fixed garage!
7 years ago (05-03-2018)
This is the first and probably the last review I have ever given to any company or for any product. I do not like giving reviews, BUT I have had enough from Sears and their online ordering and Sears lack of customer support... If I can give anyone any advice its "DO NOT EVER PURCHASE, SUPPORT OR ORDER ANYTHING FROM SEARS" My experience with Sears has been the worst I have ever witnessed. Sears online ordering and customer support has been atrocious and extremely frustrating. After placing a $600 order, using a $150 gift card and the additional expense of 2 day shipping I noticed they had my address wrong. For example, they had 505 when it should have been 507. I tried to get in touch with Sears immediately to rectify the simple error but was unable to reach anyone after multiple attempts. On the following day I tried again and was finally able to talk to a representative of Sears who told me my order was cancelled (not by me) and when I asked why the order was cancelled Sears was unable to give me an answer. I was ultimately was told "sorry, but there was nothing they could do to help me" and that if I still wanted the product I would have to order it again and my original purchase would be refunded 3-5 business days. I would have to pay the FULL AMOUNT and would not be given the credit of my gift card. This means I now have to float $1200 until the first $600 credits back to me. And that gift card? Gone. I reluctantly decided to order it again and low and behold I got an email saying my order had been cancelled AGAIN... I called again and again was told "sorry, but nothing they could do to help me." they were very willing to take my order AGAIN, AGAIN, and now float $1800 which I informed them was insane. Sears had made me feel worthless, helpless, useless and like I was only here to give them my money without any product to show for it. But they were MORE THAN WILLING to help me keep spending money on an issue they created. I needed this product for a business I own, in fact I was counting on it. (I paid for the 2 day shipping!) I needed it so I could take care of customers who rely on me to provide the services I say I will. Unlike Sears who refuses to provide the service THAT I PAID FOR TWICE. Now this situation has hurt my business and hurt my company's reputation. Words cannot describe my frustration and disappointment in the one and only and last order and business I will ever place with Sears. IF I ever get my gift card credited back, I almost want to throw it and be done with Sears. The fact that a paying customer is willing to forfeit $150 is pretty telling as to how I feel about Sears and their company.
7 years ago (27-02-2018)
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