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Reviews, get directions and contact details for Allstate Insurance Agent: Felicia Folarin

Story

I’ve gotten to know many local families as an Allstate agent in Washington. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I’m committed to helping Washington residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Washington today.



"As a small business owner, I understand the importance of building a solid foundation for the future & developing long-lasting customer relationships. I am committed to offering you the same level of service I'd expect from my own business dealings."
Address: 3901 Georgia Ave NW Ste 1, Washington, DC 20011, USA
Phone: (202) 652-2652
moc.etatslla@nosracecurb
State: District of Columbia
Zip Code: 20011


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
Felicia Forlan has terrible staff working for her. First, Felicia does not return phone calls and when she did it took a few attempts for her to get my Scheduled Personal Property Coverage correct when I lived in an apartment. Then when I purchased my home, a staff member of hers, Olubunmi Ogunwusi, did not properly inform me of my Condo coverage. She only told me the amount owed per year and failed to go through with what I would recieve for coverage. Moreover, she failed to cancel my renters insurance. Olubunmi got my policy wrong. She completely botched my application that I did with her over the phone. Getting simple things like the square footage of my home wrong and saying that I have children when I don’t. Olubunmi also did not include coverage that I asked for like sewer backup. She was also not helpful, so I no longer wanted to work with her. Finally, when I went to add a car Olubunmi PRETENDED to be her colleague to get the business/credit. When I called her out on it she apologized. I did not give Felicia’s agency the credit, instead I took my business somewhere else where I was appreciated and wasn’t lied to! This agency does NOT have your best interests at heart and you will NOT be in good hands with them.
My policy has changed multiple times without any explanation ever since I got my new car.
Believe the other poor reviews these people do not respond. Their lack of professionalism resulted in my policy being terminated for $50 and now I’m high-risk so all of my premiums are quadrupled. Allstate lost a good customer for a one day $50 lapse in coverage. I called so many times prior to my coverage lapsing begging to get a new agent and Allstate does not help with that. Allstate in fact sucks, thus explaining the lack of accountability for this ghetto office.
So I called Allstate to check an issue and the woman at the front desk Jerri whatever has a serious attitude I have never in my life been spoken to with such rudeness and sarcasm before at a place where I do business at! This lady clearly needs to be trained more with her customer skills. I have never been redirected to go to another business when I’m already giving my business to this establishment and have been for quite sometime. I’m so done with them at this point and this place does not need to represent Allstate!!!!!!!!
Rates are too high and they don’t value their customer
Felicia and her team work with accuracy,speed and courtesy. They provided a stellar customer service and they really exceed our expectations.PositiveResponsiveness, Quality, Professionalism
Overpriced and under-served
Nothing but love they take good care of me
My experience with Allstate is wonderful. My questions are always answered and handled in a professional manner.
Its a joy with my coverage with allstate and i will recommend you to my CHURCH FAMILY AND FRIENDSPositiveResponsiveness, Quality, Professionalism, Value
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