Alltown Lowell

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Address: 980 Chelmsford St, Lowell, MA 01851, USA

Phone: (978) 458-4828

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State: Massachusetts

Zip Code: 01851

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Reviews

Amazing Place! They recently Updated the Car Wash. It used to be a TouchFree Wash but Now they have a Brand New Soft Touch Wash! Complements to Ryko who made the Soft Touch Machine.

 8 years ago (17-11-2017)

Walked in at 12:25 am  ON WEDNESDAY morning, (AUGUST 30, 2017)....to cash in a winning TICKET that I bought in your store an hour earlier, and the white male employee with a heavy lisp denied me services.  What is with the Alltown employees here specifically....making their own lottery rules up. 

He doesn't mind selling me $100's of dollars in tickets...but he said "I shut down every night at 11:40," WHEN I WENT TO CASH IN THE TICKET.  I told him I was already aware that 1:00 am is the lottery commission's time limit for being able to cash tickets in. He gave me the dirtiest look and replied with, "There's nothing I can do," and walked away.

 THIS IS THE FOURTH WEEK IN A ROW DEALING WITH THIS LOCATION'S ATTITUDE, AND PLAIN IGNORANCE.  CUSTOMER SERVICE IS HORRIBLE!!!!!! ESPECIALLY WHEN IT COMES TO PLAYING LOTTERY!!!!!!

He watched me walk out angry, and he then sat down and continued playing on his phone.

See the 2 pictures below of time of my clock inside my car, showing your store, and the $100 winning ticket that I will gladly give credit somewhere else! By the way, every time i get refused service, another store gets your lottery commission sales.... and your location loses part of the 4% total you get back!

 8 years ago (30-08-2017)

Every Tuesday I visit Alltown from nashua, NH because they have a great lottery selection. I drive a way to enjoy the lottery. I visit the store between 11:00 pm and midnight because my laundry is being done at Colonial village down the street. Depending on the time, the clerk, Melissa, and depending on her mood at the time...is going to determine whether I can enjoy the lottery or not. It does not matter that the state of Massachusetts allows tickets to be cashed until 1:00 am....... As soon as I walk in the door, if she sees tickets in my hands, she immediately shuts my service down and is VERY RUDE ABOUT IT. She does not care if it was 11:30, 11:25 another time, or 11:46 last night. She denied my service once too many times very rudely and then argues with customers as to why the lottery is closed down so early..."BECAUSE IT'S MY JOB TO COUNT THE TICKETS AND I'M DOING MY JOB, IT'S MY STORE, if you don't like it, call the store, and tell SCOTT THAT I'M DOING MY JOB," was her rude answer last night. I'm reporting this store to the LOTTERY COMMISSION.......AND THAT RUDE LADY DESERVES TO GET SPOKEN TO OR CANNED. She's never happy. Ever. Me and my friend are always scared to walk back in to turn in our tickets because we know she's going to roll her eyes, drop her shoulders because she sees tickets in our hands, or tell us, "LOTTERY IS CLOSED!" as soon as we enter the store! I didn't even finish entering the store last night when she yelled CLOSED at me. We shouldn't feel SCARED TO RETURN OUR TICKETS THAT WE BUY THERE! If you're selling $100's of dollars in lottery to me every week, HAVE THE RESPECT TO LET ME PLAY MORE THAN ONE ROUND. Very rude lady, Melissa. Disturbing, is the word to describe how badly she treats us. Lottery is part of your job, deal with it.

 8 years ago (31-05-2017)

I didn't work the way it should. After the wash I had to call the attendant to help me out.

 9 years ago (05-09-2016)

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