Alpha Taxi

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Address: 2339 South Rd, Poughkeepsie, NY 12601, USA

Phone: (845) 483-0000

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State: New York

Zip Code: 12601

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Reviews

I called two hours in advance for a cab from the train station to my house less than 5 minutes away. The dispatcher gave me a price over the phone for two people. The cab was late and refused to get out to help with our luggage. Then we sat at the train station while he waited for the dispatcher to give him a price. When he told the driver the same price he told me on the phone they proceeded to argue about it. Mind you, it’s 1am and we were tired. During th car ride the guy didn’t seem to know where he was going so my fiancé gave some suggestions and the driver rudely replied that he knew where he was going. We finally get to our destination and get out of the car, as soon as I pull out my luggage and shut the door he goes “that’s $5.50,” in a super rude tone. Meanwhile my fiancé was in the process of walking around the back of the car to pay him. Ugh. Will never take this cab again. The only reason they get one star is because the dispatcher was nice.

 7 years ago (09-10-2017)

Was told to do a pickup at 7.  Was late, did not know the destination, decided his paperwork was more important than driving despite being late, kicked me out when I complained--and not at the pickup point.  Company decided this imbecile' s continued employment is more important than having a loyal customer by stating that they heard "my side".  If you would like to be treated disrespectfully and unproffessionally this the taxi for you.  If you want a company which anybelieves good service and getting their customers to their destination in a timely manner is important don't use this company.

 7 years ago (05-09-2017)

I took my last ride just recently that I'll have with this company. Most times it's okay but the times where the ride is bad it exceeds any decent ride they offered. They are usually late even when you call hours in advance asking them to be at a certain location at a certain time. My last ride I was charged in advance of what they told me on the phone and I couldn't dispute it because of the"zone charges". 

Would not recommend this cab service. Uber and Lyft are now in the area with a smoother ride and much lower rates.

 8 years ago (12-07-2017)

They took forever to get to me and i called them multiple times. they originally told me less than 30 minutes. 45 minutes later they said 10 more minutes then i called again and they were very rude to me about THIER mistake. Will NOT be calling them again, thank god uber finally got approved here!

 7 years ago (24-09-2017)

I wish I can give no stars but we had an issue with this dumb taxi service. So okay, we had a dentist appointment that was at 9am and the taxi was suppose to be here by 8am and my mom called them the night before to make sure that they were coming. We wait until 8am... nobody showed up then she called again and the lady picked up and said that the cab was going to come. Then we waited again and she ended up calling them again then the ugly rude lady picked up and told us to be patient. It was almost 9am and we were suppose to go and get my braces on so it was a very important appointment and I had to not go to school, my mom didn't go to work either. Then she called again and the lady said something then hung up. Then she called her back and she started saying that "what do u want me to do?" She was super rude and disrespectful then later the lady ended up calling us asking if we still wanted the taxi after we already had to cancel our appointment and after we waited for hours 🙄 I had to not go to school, my mom had to miss her job like. This taxi service is a damn mess. I hope they kick that lady out and I hope she ends up working somewhere else.  
Please don't use this taxi service ❗️

 8 years ago (28-05-2017)

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