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Altos Oral Surgery: Schuman Michael DDS

  1. California
  2. Los Altos Dentist

Reviews, get directions and contact details for Altos Oral Surgery: Schuman Michael DDS

Address: 827 Altos Oaks Dr # 4, Los Altos, CA 94024, USA
Phone: (650) 948-6505
State: California
Zip Code: 94024


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Reviews
A big THANKS for Dr. Schuman for helping my wife with her dental emergency when all of the oral surgeons closer to our home were on vacation for New Year's. My wife developed severe pain in a molar and visited a local dentist at 5pm on New Year's Eve, who determined that the tooth would have to be extracted by a skilled oral surgeon because of the proximity of the sinus canal. New Year's Day we spent all morning searching through the Cigna website and Googling and making more than 20 phone calls. Clinics that claimed to offer after-hour emergency services were all closed. And even the 1-800 help lines that specialize in locating emergency dental services were of no real use beyond sympathy. But when we called Dr. Shuman and explained the emergency to him, he offered to treat her that afternoon. At his office, he fully explained the procedure and options, and made sure all of our questions were answered, while interjecting some levity to keep my wife relaxed despite the pain. The surgery went smoothly and quickly. We really appreciate that Dr. Schuman went the extra mile so that my wife didn't have to suffer another day.
11 years ago (02-01-2016)
Very unprofessional interaction. Office was dirty and they left me sitting in a cramped office with dirty equipment for 40 minutes. I talked to the Dr for a total of 10 minutes and then they charged me $50 cash for a "consultation", when my insurance would have covered it 100%. This office is in network, but they refused to work directly with the insurance. Whenever I asked about how the billing would work, I got shady, in direct answers like "it depends". Either you bill insurance directly or you don't. I don't mind working with the insurance company and filling the claims myself, but I couldn't even get a direct answer. They also couldn't tell me how much my services would cost and that I would just pay once the procedure was complete. What? Separate from the shady billing experience, he was rude to me and wanted me to get the procedure done right away (I'm not in pain or anything) I said I wanted to wait about a month he appeared to get angry and aggressive.
14 years ago (05-02-2013)
He may be good but not with the billing part. He had billed me and he also billed my insurance. I have to call so many times to ask them for my refund, I don't even know that I should have a refund until I check with my insurance. If you don't check your insurance payments. He had probably charged your insurance double double or something something that you don't even know about it. I probably will stay away from this doc-zock-it-to-me. I also find the surgical rooms and apparatus not too very sanitary, in my own opinion only. I don't like to give my reviews in Yelp, because Yelp is very biased especially towards it's advertisers.
14 years ago (16-11-2012)
Not given a bill or any paperwork at all. Doctor not helpful regarding explanation for credit card charge up front or insurance billing information. Doctor told me twice not to call him. We never did see any other office personnel or patients in the office.
11 years ago (19-01-2016)
I recently had to have 2 teeth extracted and I was referred to Dr. Schuman. He spent time with me and explained exactly what he was going to do. I was kind of nervous because I had never had to have any teeth extracted. He made me feel very relaxed and comfortable. When the surgery was over I had hardly any pain. I would definitely use him again and recommend him to my friends.
15 years ago (01-12-2011)
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