AAA New Mexico

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Address: 3991 E Lohman Ave Suite A, Las Cruces, NM 88011, USA

Phone: (575) 523-5681

Website

State: New Mexico

City: Las Cruces

Zip Code: 88011

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Marie was very negative and short with me when I wanted information on Orlando amusement options

 9 years ago (16-01-2018)

Very professional and helpful agents. Greatest insurance.

 9 years ago (24-07-2017)

This Las Cruces office has been servicing me, including cars and home for 7 years.  I have always gotten very good and service from their office and for all claims. AAA towing is indeed another beast and hasn't got a lot to do with AAA itself, as it is all dependent upon the servicer.  I have had AAA road service for 30 years and it has only been in New Mexico that I have had crap service, so I blame the towing companies here rather than AAA.  They don't have a lot of choice.  As I have had plenty of bad experiences here the AAA district manager comped me a year.  That said, my last experience I was taken care of in 10 minutes.  There is no competitor out there that offers anything better than they do, I have looked.

 10 years ago (10-03-2017)

I only give it 1 star because it doesn't give me an option to give it 0!!!
this company is horrible , all of it from the insurance side to the travel agency side, crap just crap !!
First off they are one of the most expensive policies out there and then you have to pay a membership fee so that you can call road side assistance when you are in need . well 2 times in the past 6 months I actually needed help so I called for assistance .. and one time was told they couldn't help because my sons vehicle was stuck .. the 2nd time  I was put on hold for 2 hours while I was stuck on the side of the road in the freezing rain and then ultimately hung up on .. another issue we and was making a claim when my son was run off the road  no one ever followed through with the claim and a month later no one could find said claim and we were told by the agent on the phone that we need to learn how to make a claim because we didn't know what
 we were doing when we had a claim number and everything!!!
and as for the travel agency we used them in a family emergency  all 4 of us had to travel from las cruces nm to tampa bay florida  because a family member was on there death bed .. well needless to say we made all reservations and paid up front they had no problem taking the money .. until we get to florida and our car rental was not available and so many excuses were made took  3 hours to finaly get a car and then on the way home our flights were canceled in dallas and wouldn't get us another flight for 3 days .. and no accomodations  were offered .. so we ended having to rent a car ...and they refused to help us ... I'm so mad at triple a ...

      
      
      
 10 years ago (04-01-2017)

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