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Reviews, get directions and contact details for Animal Urgent Care Center

Story

Animal Urgent Care survives in partnership with your regular veterinarian to provide after hours care for your pet when your regular veterinarian is not available.

Pets leaving Animal Urgent Care will either be taken home or transferred to your regular veterinarian for continued care. In both situations, a copy of your medical record is sent to your veterinarian to be included in your pet's permanent record.

Address: 4201 Wood St # 1, Wheeling, WV 26003, USA
Phone: (304) 233-0002
moc.oohay@eractnegrulamina
State: West Virginia
City: Wheeling
Zip Code: 26003


Opening Hours

Monday: 6:00 PM – 12:00 AM
Tuesday: 2:00 PM – 12:00 AM
Wednesday: 6:00 PM – 12:00 AM
Thursday: 11:00 AM – 12:00 AM
Friday: 4:00 PM – 12:00 AM
Saturday: 11:00 AM – 12:00 AM
Sunday: 11:00 AM – 12:00 AM

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Reviews
Today I took my Eclectus parrot for the first time to this facility. I had to travel 1 1/2 hours to Wheeling, but it was well worth the trip. I was very impressed with Dr. Debby Shondrick and the staff at this business. They were very caring toward my bird and gave him excellent medical attention that he needed. I had lots of questions about my parrot since I am a first time owner of the Eclectus, and I received the answers from the Dr. I would highly recommend this center.
7 years ago (27-01-2018)
Really seem all about the money. Cash only, no checks. Do not seem to care about the Animal first. Fees are different depending on your arrival time, so if your pet is sicker later it costs more. Never going back there!
7 years ago (03-01-2018)
Brought my very sick dog here. He couldn't even lift his head. After 40 minutes the vet finally walks in. My dog who has never been vicious with anyone let's out a little growl but couldn't lift his head. The vet said "oh he might need a muzzle". Checks out geno. Leaves the room and says we need to come up with a treatment plan. The kid comes back in and asks us to sign a paper agreeing to pay for $945 before they treat my dog. I said "I don't care the price just treat my dog!!" They wouldn't until I signed. I signed the paper. They finally take him back to their room and I asked if I could come with, they said no. After the first trip back... my dog didn't wanna go back again. He had to make two more trips to the room that I couldn't go to. Then after they treated him, the girl walks out and asks if she has to clean this muzzle. So I know they muzzled my dog and held him down where they could have simply let me come back and made him feel more comfortable. I would never go back. Geno is healthy today but they were horrible.
8 years ago (31-05-2017)
Very rude money hungry vet. DO NOT under any circumstances take your pet to this vet
7 years ago (12-01-2018)
I don’t see greedy people. I see a business that was burned too many times by pet owners who couldn’t pay their bill. My 11 year old dog was clearly in pain. We waited in the waiting room for some time, but my girl was walking and breathing just fine. There were at least two other animals ahead of us, and it reminded me of the “human” ER waiting room - a long wait - so I would say that the waiting part is typical. We were taken back to the room and a very nice young man took our information. I had no idea why my girl was in pain so I gave the staff a long list of symptoms. Dr. Schondrick was able to figure out what was wrong. She needed meds, blood work, and an X-ray. The bill was over $900. I didn’t have quite that much so I asked if we could just do the bare minimum and I could take her to her regular vet for the non-emergency items after I got paid in a few days. They explained that the X-rays could wait but the blood work probably should be done for a baseline. The total was just over $500. I agreed to this and signed paperwork agreeing to pay and signed another paper refusing the X-ray. They let me know that they would send her regular vet all her info from this visit. They were very nice and very professional. Two days later someone from the office called to check on my girl. I explained that she hadn’t been eating. They were concerned and made suggestions we could try to get her to eat. Only it didn’t work :( The night after the phone call, my girl paced all night and was acting very nervous. She ended up having a stroke the next morning. We called AUC ahead of time, and they said they would get ready for her. We rushed her back to AUC because they already knew her history. Dr. Schondrick put her down. The bill was $300. She had very good bedside manner. The staff was exceptionally understanding and compassionate. We were allowed to have a moment alone with her. They understand that these are our family members. They also have a business to run and families to feed themselves. If I were a vet, I would charge the same amount that she’s charging. Hopefully, the staff makes good money, too. They do a great job and I would return if needed.
8 years ago (20-10-2017)
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