Apple Country Club Plaza

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 227 Nichols Rd, Kansas City, MO 64112, USA

Phone: (816) 448-9200

Website

State: Missouri

City: Kansas City

Zip Code: 64112

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I just wanted to say thank you to Jeff who is the manager who listened to my concerns about a broken phone issue and took care of the issue.  Also a big thank you to Josh who helped me when  I came out there to get it resolved.  Instead of having me wait on a part he went above and beyond in helping me.  Thank you sir.  I also can't forget Gilbert who helped me out with a few purchases.  Thanks guys.

 7 years ago (10-03-2018)

It was my first time in an apple store, they were super polite and very professional. The store itself is very nice, I loved it. Shout out to Sam for helping me with my new iPhone X! Definitely recommend

 8 years ago (29-01-2018)

I have been to this store many times, and I had mixed feelings about it. When you buy something, they get to you pretty quickly, but when you need a service, man, it takes forever.
You wait, and then they point you to another line, and you wait there, and wait even more until finally they get your attention.
I need to replace the battery. I know it’s a hype, yet instead of 1 week of waiting it took 3, and instead of 1 hour repair it takes 3. And there is just one person, ONE. Well, if you don’t have enough staff, get more staff. You know when it’s in great demand, why do you need have long lines?
I just don’t like when they tell you one thing, then it turns to be another, and you are on the schedule, that does not make me happy.
And the worst is the attitude from the worker like “if you don’t like it, go find something else”.
If you want a better experience, go to Leawood. Though this store is closer, but that was the last time I’d ever be there again.

      
      
      
 7 years ago (09-02-2018)

My phone had never worked properly since I got it.  I had no appointment , thanksgiving weekend , they were super busy but asked me to come back when store opened the next day.  They couldn’t fix my microphone problem , so they gave me a new replacement phone right there ! Very happy with their friendly service too.

 8 years ago (24-11-2017)

The appointment went well and quickly, however I wish I knew that I could have ordered my battery online and had it waiting for me there instead of having to make an appointment to order a battery. Making the appointment was difficult. When I tried to call the store, I kept getting transferred to tech-support and I ended up being disconnected twice and on the phone for over an hour waiting. I assumed when I went to my appointment I would get the battery, no one told me I would have to order one.

 7 years ago (09-02-2018)

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Apple Country Club Plaza

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