Aquariums By National Aquatics

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Address: PO Box 394, Hampton, NH 03843, USA

Phone: (603) 601-6011

State: New Hampshire

City: Hampton

Zip Code: 03843

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Reviews

I ordered some aquarium starter deco, 5 moss balls and a large javafern on driftwood. Chose standard dhl delivery and got it 1 day after the package dispatched message, which i got the next day after placing the order. All arrived fine and look great in my aquarium.  I intend to order more shrimps when my aquarium is cycled.

I ordered 5 blue velvet shrimp, 4 were sent and all 4 are now dead. 5 yellow fire shrimp and 1 is alive. 5 orange rili sakura shrimp and 3 remain. I ordered 3 plants in pots and they sent three incorrect plants. There was also a scud packed in with the shrimp. I ordered on 1/Nov and it arrived 7/Nov. I was told the shrimp were sent on 3/November, so they spent 4 days in their packaging and when I received them the water was 11 degrees and very cold : No wonder so many have died! I can only hope the remaining shrimp are now recovered from the shock. I can't say I would recommend which is a shame as I was really looking forward to the arrival of my new shrimp. Perhaps for other items this store is ok.

Animals in top condition. Even had a pregnant shrimp in the order which was a positive surprise. 1 Day shipping worked out great.

I ordered 3 Clea helena, they arrived quickly, they are alive and well. I found their website usefull with lots of information about the animals.

Great professionals. Always ready to help and advise.The package arrived perfectly safe.  Snails are beautiful and healthy, which is the most important thing. If I could, I would give them 10 stars. Hats off. This is an example of how to do business!  Thanks folks, you just made my day.

Very satisfied. My fishes and shrimps arrived well and strong

Bad customer service and packaging . Hard to talk with these guys with their one line messages and looking only under their nose. Have ordered from them several times and every time some dead shrimps or some thing.  They ship in single bag which is not proper for shipping. Last time a bag was burst and all shrimps in it was dead and in other there was not enough water and some dead too .  Don't buy from them, especially on amazon.

Really poor customer support and services.  I bought 2 crayfish with 1 day express shipping. Because they had a bug on their servers, it was replaced with DHL standard. It arrived in 3 days, one cray dead 1800 km on road with negative degrees outside, instead of airplane. They only offered me a 60 euros voucher, while the dead cray + express shipping is 92 euros. So I had to pay another 32 euros from my pocket to order a new cray! Why should I suffer a loss because they were incapable of offering what I paid for? I just accepted because I waited a long time to get these crayfish and I was inpatient to get it. But I was ready to complain to the EU customer protection.  It's been 3 days already and they still haven't sent it. Besides that, it takes at minimum half a day to get any reply from them. That goes for Whatsapp, for Facebook or email it's even longer.

AVOID THIS SHOP! I ordered 12 Neocaridina but I received just 11. My order was too late shipped it took 8 days to arrive in Switzerland and animals were alive but very stressed. Customer care was of no help at all and not very polite. I'll never buy anything again!

Order is extremely late. No answer in telephones or emails. NEVER again, avoid this company.

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