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Aquascape Chicago

  1. Illinois
  2. Illinois Aquarium

Reviews, get directions and contact details for Aquascape Chicago

"Transform your outdoor space into a stunning oasis with a custom water feature from Aquascape Construction! We are the premier pond contractor and pond supply store in the Chicagoland area, offering a wide range of services, including pond construction and maintenance. Come visit our state-of-the-art Aquascape Pond Shop and Inspiration Center in St. Charles for all your water feature needs! We have everything from pond kits and pumps to landscape lighting, fish and plant care supplies, aquatic plants, gorgeous koi, and more!"
Address: 23956 S Northern Illinois Dr, Channahon, IL 60410, USA
Phone: (815) 474-0558
State: Illinois
City: Channahon
Zip Code: 60410


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Reviews
Best experience I've had in a long time, traveling, life altering 4 days. The wealth of knowledge is somewhat compared to drinking from a rainwater gutter during a storm. 15/10 recommended. It's a memorable experience, definitely one for the books.
I have followed Greg Wittstock and Aquascape for years on Youtube. Through their videos, I learned how to build my own pond in my backyard. It was a pretty cool experience to finally see Aqualand in person. Very beautiful displays and lots of pond merchandise for sale.
Feeling like being pushed aside and treated as if the customer care is trying to get rid of you is never a good thing, especially when done several times. Our 3000 gallons pond has almost all items purchased from Aquascape, including the Aquascape 2 aerators I purchased recently 3 times: even the last time only one aerator worked. Most annoying, recently the Aquascape aquasurge 5000 pump purchased 3 years ago by the previous home owner who texted me she does not have the receipt anymore as she moved several thousand of miles away - we moved here only 1 year ago makes a very funny noise: I checked the electrics, the impeller, check valve etc and everything works OK. I have a science background and I am very organised cleaning the skimmer area daily etc, if I could check the motor encased in resin though, I would have checked that too. Even with the very high temperatures we have experienced recently in Illinois, and since we put more water in the pond, the waterfall and water in the skimmer area is very strong, yet when the pump is on, the water drops so the pump is just about covered with water. The customer care mentioned there could be a problem with the pump after 3 years!!!!! and the first person pushed me not really answering my questions but asking to fill in the Warranty form on their site. The second person said I should look on the bottom of the pump for the date detailing when the pump was made, as asked by their warranty form, insisting it should be on the bottom on the pump and I need to turn it upside down - I could not find anything and took several pictures of this!!!!!!! The label on the plug attached to the pump has a bar code which you need to scan in case of problems, as it is written on it - they do not even ask for this on their Warranty form!!!! Clearly they make it as difficult as they can, you are wondering why should I continue buying their SAB cleaner, Beneficial bacteria, Aerators etc and now maybe invest in their very expensive Aquasurge 5000 pump since they seem to blame it all on you, the customer, when is not working. Not good, Aquascape. Update: Aquascape has been very difficult over the phone with a representative talking that 'sales talk' until I had to stop her and ask the same question all over again. They replied via email saying the warranty is over by a few months further saying 'buy a new pump from our website'. They care only about money this lot.
Best place for all your pond needs! Very knowledgeable staff.
Phenomenal experience. The staff were very friendly and being able to interact with the water features was the high point for my kids.
This is the greatest water scape company I have ever visited. This company will be doing all my customers water features in 2020. Open house today was a great experience.
If you need a pond. That's the place. The only negative part is that they are all booked for almost a year. Great place to see many different aquascape projects all together and get a good idea of what will work best for your yard. Expect to spend at least 1 hour there
As always, phenomenal place that makes me contemplate turning my back yard into a lake. Be sure to go in the back and see the turtles.
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