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Arctic Air Conditioning

  1. Slaton-Bean
  2. Slaton General Contractor

Reviews, get directions and contact details for Arctic Air Conditioning

About

Thank you for voting us the Best of Lubbock and The best of the West for the past two years.

Story

Arctic Air was founded in late 1995 and opened its doors for business January 1996. Our shareholders are lifelong Lubbockites, all having business backgrounds and a clear understanding of the value in long term customer relationships. We feel that our success and growth are attributed to the constant pursuit of customer satisfaction.

Address: 405 30th St, Lubbock, TX 79404, USA
Phone: (806) 749-2327
moc.raebehtllac@eciffo
State: Texas
Zip Code: 79404


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Reviews
Horrible experience. Called home warranty for a bad blower motor in a/c unit. Sent out these crooks. The tech Shane says oh no you don't know, it's just a little part here and all good. I knew better. So he leaves us without cold air with 100 degree days. All they want to do is replace coils or the entire unit. In the end we were without A/C for 7 days. I replaced the blower motor MYSELF!!! And after not one but two 2nd opinions later, nothing else was required but the blower motor. Way to go Shane!!! Look out for Mike the car salesman!!! He is a fast talker and just wants to sell you a new unit, he loves the word Cadillac. I asked for my $65 service fee back that Shane collected for doing nothing but leaving us in the heat. You can guess...I am still waiting. Thank goodness I fixed it myself. They did not even offer to get it semi repaired so my family could have some kind of relief. No humanity. DO NOT CALL THE BEAR!!!!
8 years ago (12-07-2017)
Artic installed a new thermostat for me in the Spring during a service request to have our AC repaired. Chris(technician) didn't mention to me that my cooling wire was not functioning behind my old thermostat. He simply switched the wire that called for cold with the wire that called for heat, but told me he repaired our AC. During a cold Spring night we turned on the heater and it wouldn't fire up. After having a much more reputable company come replace our whole HVAC system this weekend(not naming so that people believe this is a legit review), I was informed that Chris didn't communicate with me and didn't actually repair the AC, he simply switched the heating wire behind the thermostat to the cooling so that it would function, essentially giving the thermostat no control over the heating now Chris didn't mention this to me during that service, nor during the next 2 times he came to visit our house. I even mentioned to him 6 days ago that "our Heater isn't working so we will have you come out in the fall to repair it". I really wanted to trust Artic, and Chris seemed like a guy I could trust with my business, and I did for 6 service requests in the past 11 months. I have learned to evaluate character. I'm sure Artic does great work, however here I am writing one of those "reviews" that seem to align with what everyone else says. Fortunately I found a business that has integrity.
8 years ago (18-06-2017)
Arctic Air inspects my heating/cooling unit once a year. If there's a problem, they let me know so I can take care of it or have them take care of it. If I experience a problem, they always respond quickly -- many times the same day I call them. Recently, my 23 year-old unit developed a leak and lost all of the Freon. The technician explained the problem and the cost to repair and cost to replace. We chose to replace the unit. We thought we'd have to wait for them to get a unit in -- but they arranged for an electrician to come out and make necessary changes and brought our new unit out and installed that same day! There's a reason why Arctic Air Conditioning wins awards including Best of Lubbock and Best of the West among others year after year. The service is excellent, they respond quickly and do an excellent job. They get my vote every year!
9 years ago (06-06-2016)
Absolutely terrible. Poor customer service, not adequately knowledgeable are sent out. This is my second dealing with them through my home warranty, and both times after getting second opinions, discovered they have had no completely idea what they are talking about. Highly recommend anyone but them.
9 years ago (29-04-2016)
I regret not reading reviews of arctic air. We bought a central air system. It turns out that the a/c was not properly installed so it was pumping air into our garage creating a moldy situation. We luckily signed up with a seasonal check with AireServ who caught the problem. Don't do business with them! We have a warranty but we will not let them in our house again!
9 years ago (18-06-2016)
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