Art-Way Cleaners

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About

Best dry clean and laundry service since 1945 ..serving great quality and timely service for more than 71 years . We have affordable and competitive prices

Address: 5029 E Belknap St, Haltom City, TX 76117, USA

Phone: (817) 831-0238

State: Texas

Zip Code: 76117

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Reviews

I have been trying to support this neighborhood cleaner over the past 10 years.  I have had some minor issues with them: Broken/cracked buttons on dress shirts (H&M shirts so I figured cheap buttons) & a dress shirt that had a piece of dark fuzz pressed into it leaving a stain in the middle of the low back portion.  However, I had no need to wear the shirt for about 3 mos so when I found the issue with the fuzz & stain and brought it back, they tried to remove the stain but wouldn't reimburse for the shirt & since it had been so long I didn't feel I had much of an argument.  However here is what happened recently:  1. I purchased a dress shirt at 8PM;  2. I took it to the cleaners at 845A the next day stain free;  3. After picking up the shirt that evening, I discovered it had 4-5 large spots in the middle of the chest which would have been obvious when I tried it on;  4. Brought the shirt back the next morning at 10A & showed them the receipt & tags from the brand new, never worn shirt;  5.  They unsuccessfully tried twice to remove the spots.  They said they were food spots caused by me.  I explained again it was a brand new, never worn shirt other than trying it on in the store;  6. I showed them again my store receipt & the dry cleaner ticket showing I had the shirt for about 12 hours, but they refused to compensate;  7. I even filed a complaint with the BBB regarding this matter & they are still blaming me for the stains on my brand new, never worn shirt;  I guess their business philosophy is: “The customer is NEVER right.”  I'm sorry, but I cannot support this neighborhood business anymore.  (FYI: This Store is where the clothes dropped off at Imperial on Sylvania are cleaned.  My clothes were dropped off at Imperial.  They are both owned by the same people.)  

 14 years ago (23-12-2012)

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