Artelye Marble & Granite

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Address: 10116 Bacon Dr, Beltsville, MD 20705, USA

Phone: (301) 931-6616

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State: Maryland

Zip Code: 20705

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Reviews

I noticed that most of the negative comments for this company are from folks who used this company via Home Depot. Since I did the same and had a bad experience maybe there is something wrong with us and NOT this glorious company or??? Anyway, the young lady who handled "Home Depot Accounts" called me and told me that one of the pieces (an L-shaped one) had to be in "two" pieces since ... I told her that would be fine. Interestingly, I tried to reach her a few times and left voice mails; however, she did not call me back ... which is ok since they are busy, etc. Anyway, after they came and installed the pieces, we noticed that: a) the granite was not sealed properly and it could be "damaged/scratch out" over time ... that is, they did not perform any "quality control" inspection before delivering/installing the piece; and b) the L-shaped counter was composed of "three' segments, and one of the cuts was in an "active" area which would make it look cheap (I guess, like myself!). So, I called them and left a message; but, again, they didn't call back. I called Home Depot. They (that would be Home Depot) apparently  was able to "find" and talk to one of the supervisors called "Kurt" (as I was told) and he was going to call me to take care of any issues (again, as I was told by the gentleman at Home Depot) .... BUT, of course, he didn't called me. Thank you!

 9 years ago (06-11-2017)

Worked out great!  Some waiting in the office to pick out a slab, but measurement and installation visits were incredibly quick and easy.  Counters are what real estate agent said we needed for sale in 20 years, and we'll enjoy them now!  Highly recommended.

 9 years ago (07-09-2017)

Worked with Nam and it couldn't have gone any better. Only a week from choosing granite to install date. Installation was on time even though it was on a very rainy Saturday. Fit and finish were excellent. I'm a contractor so I know what to expect. They exceed my expectations. 

 9 years ago (07-09-2017)

Thank you for the Crew at Artelye. The Granite Counters are Sweet, the plumber/appliance installer came thru and worked hard to install my new sink, cooktop and downdraft.

 9 years ago (21-11-2017)

I purchased countertops through Home Depot that were installed by Artelye. When they were installed, the corner piece that is most noticeable in my kitchen has a bevel that suddenly stops about 2" from the wall. When I reached out, I got no answer.

One month later, I reached out again and was told that they could send someone out to fix it but couldn't guarantee there would be no damage to the backsplash that had been installed or the grouting. After months and months of living in a kitchen renovation, back-tracking due to damage isn't an option we were willing to take so I asked for a partial refund and have been declined.

I attached photos of the piece in question and also the CAD drawing I approved to show the layman that this couldn't make sense to someone not in the business what they were planning on doing. Piece 2 is the issue. "Stop edge here" I would presume was because that was where the doorway was -- they could go no further. The piece in my dining room on the bar has an almost identical edge at a doorway, but the bevel goes all the way back.

I am very disappointed that there is such an ugly piece of what would have been a nice job and they see no issue here.

 9 years ago (02-08-2017)

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