AT&T Authorized Retailer

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About

AT&T Clinton Township offers all of AT&T products and services. We can help you with all your wireless and home needs. We are a one stop shop!

Address: 13 N Groesbeck Hwy, Charter Twp of Clinton, MI 48036, USA

Phone: (586) 783-8200

Website

moc.sseleriw-emirp@susnioj

State: Michigan

Zip Code: 48036

Update Info

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Reviews

Best store ever. Best guaranteed customer satisfaction. Came in with an Iphone 4, shattered screen. Spoke to three sales reps about an upgrade to the new Iphone 7 plus. Walked out with a free ipad with a service charge for only 10 bucks a month. Awesome people and great deals! Highly recommend these people. They will go above and beyond to hook you up!

 9 years ago (03-08-2017)

This store is AMAZING!!! Super friendly and eager to help and resolve any issue. So glad I chose to sign up with them!!

 9 years ago (10-08-2017)

This ATT store is the best one yet! i came in looking to switch from sprint, and the sales reps in this store were very knowledgeable! Me and my wife ended up making the switch getting not only cell phones but also uverse services! I highly recommend this store to anyone looking for ATT services!

 9 years ago (03-08-2017)

I came to this store to see if i was eligable for an upgrade, everyone in this store was so helpful and unbelievably amazing, they actually took the time to sit with me and discuss what all of my optioins were and what would be best for me and my current financial situation. Most stores just want to take your money as fast as they can and kick you out but not this store, the exact opposite. I am definetly a return customer for life.

 9 years ago (03-08-2017)

Ever since I walked in this store, I have had multiple instances of FRAUD occur against my account.  An official police report will be filed , see below...

AT&T violating rights against disabled consumers:

On 6/15/2017 I requested cancellation of service for DIRECTV over the phone to an ATT representative, it was clear that I made the service request for cancellation clear and coherent to the representative over the phone. In mid – July about a month later I received an updated statement with charges that clearly indicated my service was not cancelled, and ATT continued to bill. After speaking with a representative credits were applied backdating to the requested cancellation date. 

Service at my address was then activated under my Mother’s name, unfortunately due to a serious illness (stage IV colon cancer), I felt it prudent to have utilities and other bills established with my mother’s ability to access it. For this reason just after the cancellation of service in June for my DIRECTV, my mother opened an account in her name at my address.  Weeks later I received multiple bills of which some had different account numbers, after speaking with many representatives, making multiple calls, visits to the local ATT store, and later a conversation with the office of the President of ATT it was confirmed that multiple accounts had been opened under my mother’s name. The duplicate account(s) were closed, then about a week later another bill was received indicating that I owed for an early cancellation of the contract. This fee was in excess of $500 and later added to more than $600. ATT opened a false account fraudulently under my mother’s name, and then later assessed an early termination fee, this was SUPPOSEDLY corrected and the account should have been closed and the account should have no balance. This was not the case Victor McGrorty from ATT Office of the President did not correct this, instead I received another collection bill from ATT for the balance. Another call to ATT and supposedly the manager for Victor’s department had corrected this and closed the account – this is yet to be seen since as I typo this letter - I have not received any verification of this action. 

As part of a long time customer of ATT’s and the obvious inconvenience that this has caused, along with mental distress, and ultimately the fact that this is taking time off of my life as I am a cancer patient - I find their behavior and ATT’s behavior grotesque in their treatment, and their offer of a $25 credit towards my account. That is not a misnomer $25 credit.  I refused the credit and found it so insulting it nearly brought me to tears. As I type this it’s difficult enough to manage finances on a fixed income, but when a company clearly violates your rights and commits a flagrant, fraudulent, and beyond inconvenient distress to the remaining time I have left and my ability to continue to manage my finances for myself and my heirs.  Restitution should be significant based on these circumstances.

My cell phone service also had fraudulent activity committed against it. A new IPhone 7 was fraudulently ordered against my account.   ATT’s security failed and allowed someone over the phone with an agent to order and obtain my personal information. My cell phone was hacked in June, and safety precautions were taken to prevent this from occurring (on my part NOT ATT’s). However, the lack of support from ATT, the lack of empathy, and no apology for their lack of due diligence to ensure that I was the only individual to access the account without authorization is frustrating to say the least.  Both of these fraudulent instances occurring nearly simultaneously is suspicious and the FCC/CFPB/FTC/Office of the President of the United States, and the Attorney General should investigate to see if other consumer’s rights are being violated by ATT’s practices

STAY AWAY FROM THIS STORE!!!!!!

 9 years ago (31-07-2017)

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AT&T Authorized Retailer

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