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AT&T Authorized Retailer

  1. New Jersey
  2. East Windsor Store

Reviews, get directions and contact details for AT&T Authorized Retailer

Address: 72 Princeton Hightstown Rd, East Windsor, NJ 08520, USA
Phone: (609) 443-9393
State: New Jersey
Zip Code: 08520


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Reviews
Always a great experience. Switched from Verizon to AT&T, staff was friendly and very knowledgeable. Associate asked questions to make sure we got a plan and phones that worked for our family. We have been very satisfied with our phones and service. Recently went back to add another line for our daughter and had another smooth transaction. Will definitely go back and would highly recommend!!
8 years ago (28-09-2016)
Incredible team. I have been to my fair share of locations and this is one of best! Everyone is super friendly and eager to help. I live about 45 min from this location and even though there are plenty closer the service is always worth the trip hands down.
8 years ago (28-09-2016)
Its awesome!! Great people, great location. They're helpful and very friendly. The service is the best. Simply a great and incredible store.
8 years ago (30-09-2016)
The service in store was for an authorized user on my account November 16, 2015. My friend needed a new phone . My account had explicit instructions/notes about the authorized user's making changes. Yet no one from the store accessed those notes. The sales rep KAI who was in training, upgraded the phone for my friend to a smart phone but did not explain that a smart phone would increase the monthly charges by $40.00. My friend asked specifically to have his own account which was not done. At checkout, the new phone charges would be added to the account and my friend asked what about a contract. He was told he was authorized user. About one hour later my friend returned to the store and told the salesperson and manager, James that he did not get what he asked for. He asked that I be called. The staff said that I had to be physically in the store. But I live in Florida. They refused to call me. The smart phone was exchanged, the new contract and new number was written up, although my friend had my authorization to KEEP his number. Another screw up. I later called the store and spoke with James the manager, who had been taking care of my friend. He spoke very fast and was robotic. Not at all friendly or apologetic. I felt like he was occupied with other business closing store while addressing my dissatisfaction. Making a sale of new phone upgrade seemed to be the only concern with this store. I would not recommend to this site. Poor customer service. Listening to the customer is the most important part of service. As well to retain that customer. I visit this area regularly. I grew up in this area. I think training new employees to listen is important to increase sales rather than give them "what they think the customer wants". This was what was said to my friend. :(
9 years ago (19-11-2015)
The team at this location is incredible. I went in with a question, and left with solutions that better fit my situation I didn't even know existed. James and the rest of his team have really raised the bar with their customer service, so I wouldn't even consider going anywhere else.
8 years ago (30-09-2016)
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