AT&T

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AT&T of Morgantown helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 1111 Van Voorhis Rd, Morgantown, WV 26505, USA

Phone: (304) 599-5444

Website

State: West Virginia

Zip Code: 26505

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Waited over an hour each time I went in. They have this electronic scheduling system that ques customers. Great idea, but a worker decided not to follow it and served a middle-aged white man (so I'm assuming someone who looks like he has money?) over me. Never got an explanation or apology. Switched to Verizon.

 8 years ago (21-01-2018)

My boyfriend and I have a long history with AT&T. Both of our parents have had it for years. We recently decided to switch onto our own accounts together and stay with AT&T. We were offered a direct tv bundle and it was WELL worth the money. We were in and out of this office 4-5 times. We had a technician come out three times trying to install it for us. The third time the technician came out he was rude and irate. He even cursed at me. All three times the technicians refused to work with me and my landlord to try and get our tv installed. They were all wearing AT&T shirts and drove AT&T logo trucks. I was furious and my boyfriend was seeing red. We went in for the forth time to AT&T to cancel everything and had told our families and they were all planning on canceling with AT&T as well. We went back to this location and were treated with nothing but respect and care. We had been working with this location for a while trying to get this worked out and while the wait was a little long, we were more than pleased with the service we received. Once the third technician cursed me out we were fed up. The manager at this location came and spoke to us and treated me with a great deal of respect. He told us that the technicians are contracted and in fact do not work for AT&T directly. He was very apologetic about what had happened to me and worked closely with us to escalate these issues to upper management. We were given compensation for the issues we had and the best costumer service I have ever received. Austin (the manager) was genuinely upset that we were treated in such a way. My boyfriend and I are looking for a way to let upper management know how much we appreciated Austin and his workers in helping resolve the matters we had to deal with.

 8 years ago (07-10-2017)

I just came in to take a look at the S8, as I plan on buying it when my upgrade comes in and was pleasantly surprised by the store's employees. I was given some quick facts about the phone (which I already knew) and some more in-depth details about it that your average consumer wouldn't know. The employees were very polite and knowledgeable about the devices on display as well as the available wireless plans from AT&T. Overall it was a great customer experience.

 8 years ago (21-04-2017)

Closed without notice or rescheduling appointments. Some staff are clueless and lazy. Poor promotion advertising and fulfillment

 8 years ago (28-10-2017)

Just an amazing experience. They had so many great deals, plus Kristina was really helpful and clear in explaining them to me.

 8 years ago (16-08-2017)

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