AT&T

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Address: 3800 S Nova Rd, Port Orange, FL 32127, USA

Phone: (386) 756-3311

Website

State: Florida

City: Port Orange

Zip Code: 32127

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I went into AT&T to switch from T-Mobile. I had heard AT&T was the best service to switch too. I walked in a guy named Glen was super friendly and helpful. He walked me through the whole process and it was super easy and much more seamless than I thought it was going to be. He even ported my old phone number! He was super knowledgeable and overall just a great help. You are lucky to have such an awesome employee. 20/10 !!!

 8 years ago (21-08-2017)

For the record,  this company had a chance to speak to me directly and thereby alleviate this poor review.    I filled out a form on the website and emailed the manager directly.    

Here is my story from December 2017.   
This afternoon my wife and I purchased two iPhone 8’s as upgrades from the store on Beville Road in Daytona  today.     The store wasn’t too busy and our wait to see Sarah was only a few minutes.    Sarah was kind, patient and knowledgeable about the plans and phones offered by AT&T.   She was able to explain and show us how easy it would be to upgrade our phones.    Unfortunately,  that is where the easy ends.

First,  Sarah seemed to be having problems with the equipment.   The AT&T website failed to populate and was generally slow.   This caused the phone buying process to drag on and on.   This was compounded by the failure of the office equipment to allow us to validate our accounts.  That,  as you probably know,  had to be done via a phone call,  not once,  but twice.   This added at least an additional 30 minutes to our phone buying experience.

This whole process took an additional turn for the worse as the manual credit card authorization process triggered our security protocols from our corporate American Express.   We use our American Express card to track our corporate expenses,  and that’s important to us.   However,  with our phones disabled by the buying process we were unable to reauthorize our credit card account,  so the next time Sarah needed to charge our account (which was charged 3 separate times I might add) the authorization was declined.   Forced to use an additional card in our wallet,  this process seriously messed with our accounting processes.

But what really flummoxed me was that I was FORCED to purchase insurance.    When Sarah and I talked about the purchase price she mentioned insurance,  I declined then in spite of her ardent recommendations.    When we finished the process she was unable to opt out of the insurance,  (which I understand isn’t  underwritten through AT&T but through Slayton Wireless.)    At any rate,  this diminished the buying experience by yet another downward level.

 8 years ago (14-01-2018)

The Pavilion store is corporate owned and much better than the Nova road franchise owned ,greedy and dishonest.

 8 years ago (02-12-2017)

Had an amazing time. All staff was very helpful and accommodating! I will be back time and time again!

 8 years ago (14-10-2017)

We were on vacation - my son damaged his phone - staff was knowledgeable and very helpful.   -1 star because they were very BUSY and we had to wait.

 8 years ago (01-08-2017)

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