AT&T

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AT&T of West Bloomfield helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 7460 Haggerty Rd, West Bloomfield Township, MI 48322, USA

Phone: (248) 661-8652

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State: Michigan

Zip Code: 48322

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Reviews

My iPhone had been indicating that I had an issue with my SIM card and had stopped working occasionally.  I would fix this by resetting the phone and would generally be ok for several more weeks.  Today I had a few minutes so at approximately 2:30 pm, I stopped into the ATT store on Haggerty Road in West Bloomfield today to get a new SIM card for my phone.  I was assisted by a customer service rep named Jacob.  After explaining the problem, Jacob scanned my drivers license and then took out a stack of SIM cards from a pouch hanging from his belt.  He looked through his stack of cards and did not have the appropriate SIM card for my iPhone.  He asked the other reps in the store and none of them had the proper SIM card in their pouches either.  Jacob excused himself and returned about 10 minutes later with a SIM card, which he exchanged with the one in my phone.  Upon doing so, my phone then said NO SIM.  Jacob told me that it was a hardware problem and I would have to go to the apple store to exchange my phone for a new one under warranty.  I asked him just to put the old one back so my phone would work again and he refused, indicating that he couldn't undo the problem he had just created for me.  I promptly headed over to the apple store at 12 oaks in Novi, MI and was greeted promptly.  I was assisted by a very helpful genius bar associate who gladly replaced my phone hardware.  After doing so, the new phone still said "NO SIM."  The apple rep graciously allowed me to keep the new phone but sent me to the ATT store in the 12 Oaks mall downstairs.  They quickly replaced the card and my phone began working again.  Both the Apple store and the 12 Oaks ATT store indicated that Jacob from the Haggerty store installed a bad SIM in my phone which was the cause of my phone to stop working.  At 5:00 pm, I walked out of the 12 Oaks mall with a new iPhone working again properly.  I stopped back at the Haggerty ATT store to let Jacob know that he installed a bad SIM card in my phone, sharing with him that I wasted 2.5 hours unnecessarily.  I was no rude nor did I display any kind of behavior to warrant the unsolicited response from the manager on duty "We can't know if a SIM is bad."  I've tried to report this matter to ATT customer service without success.  Do yourself a favor and avoid the ATT store on Haggerty Road in West Bloomfield.

 7 years ago (28-08-2017)

Last two times we've gone here, the people have been great... The time before though, I asked if they had a specific phone on hand and was told no and that I'd have to wait 4-6 weeks for it to come in. The next time I went in (3 days later for a different reason), I was told by a different person that they had a bunch of the same phone and didn't get in a recent shipment... Hit or miss on lazy workers I guess.

 8 years ago (08-03-2017)

Blake was extremely helpful with getting our AT&T services set up. Explaining everything in detail, accurate price estimates and everything in between. After being on the phone with AT&Ts bad customer support for hours on end, to say his service was good is a far understatement. He was able to combine deals because of our scenario and we now pay less than our Sprint bill and we still have top of the line phones! Would reccomend Blake or this store any day of the week. Amazing service!

 8 years ago (15-10-2016)

I bought a new cell phone and everyone was very helpful

 8 years ago (15-06-2017)

Look for Sam. Friendly staff good service

 8 years ago (29-06-2017)

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