AT&T

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Address: 709 E Lincoln Hwy, New Lenox, IL 60451, USA

Phone: (815) 676-5469

Website

State: Illinois

Zip Code: 60451

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Reviews

I was very excited about this New Lenox location because the one in Mokena/Frankfort (whatever they say that store is located) is always crowded...so when you are in a hurry New Lenox is where its at. But after today...I will be going back to the other location and taking my chances with a longer wait. The girl that helped my Mom and I was NO help. Her answer to every question we had was "I don't know"...very unprofessional. Not to mention we told the girl about 50 times that we had insurance on our phones where we could do the insurance claims and get new phones next to nothing but still insisted on pushing the s7 for 585 bucks. Finally after huffing and puffing with us and acting like a child my mom and I paid 118 bucks on new phones doing the insurance claim we asked for...and guess what...WE ARE GETTING THE SAME PHONES BRAND NEW IN THE MAIL AS THE ONES SHE WAS PUSHING US TO BUY FOR 585 BUCKS! I understand they get commission or whatever...but really? No customer wants to be ripped off. 
On top of dealing with that. The girl that helped us gave us attitude the whole time, ignored us to goof off with her fellow employees, and was answering personal text messages on her phone AND TELLING US ABOUT IT. Such a terrible experience. I will not be going to the one in New Lenox.

 7 years ago (06-10-2017)

Thanks Jay & Charletta & Mike for helping me!! Been there couple times.. and always have good experience with them..I recommend everyone to come here...unlike other retailers.. they will help you  save money and  they know what they're doing!! I enjoy coming here!! :) ❤️

 8 years ago (07-04-2017)

Katie went above and beyond to make us HAPPY and satisfied. Would definitely go back for another cellphone. 

 8 years ago (08-07-2017)

Justin and Charletta were very friendly and super helpful when I wanted to lower my Internet and phone bill! They showed me all my options and the way to flip my service to get the biggest discount! They even waived some fees for me! Great customer service, thanks!

 8 years ago (04-02-2017)

Personnel there do not know important information. Due to this, I have gotten the run around for about a month with regards to termination fee credits. Try another store!

 8 years ago (07-03-2017)

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