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Atlanta Pet Care Center

  1. Georgia
  2. Panthersville Veterinary Care
  3. Georgia Veterinary Care

Reviews, get directions and contact details for Atlanta Pet Care Center

Atlanta Pet Care Center

About

We’ve been Stone Mountain’s most trusted pet care center for over 20 years. We can’t wait to meet your furry friends!

Story

As Stone Mountain’s most trusted pet care center, we know that you love your pet more than words can explain. Even if they’re barking at the mailman or scratching your couch, the team at Atlanta Pet Care Center believes every four-legged family member deserves the best care. We offer comprehensive services for every pet’s medical, dental, grooming, and boarding needs. Don’t want to leave your doggy at home alone? We’ll be happy to take care of your little one in our safe, playful daycare -- they’ll get lots of love and maybe even a treat or two! Our kind, knowledgeable team works together to foster a comfortable, warm environment for every furry friend -- dog or cat, big or small. Our mission has always been simple: to serve pets and their owners with respect and care and to provide the highest-quality services at an affordable rate.

Address: 4821 Rockbridge Rd SW #1, Stone Mountain, GA 30083, USA
Phone: (404) 299-5551
State: Georgia
Zip Code: 30083


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Reviews
BEWARE! Wish I could give them a 0 star. You could be paying for services not rendered. My husband took our two dogs to their routine weekly grooming and when they returned home, my parents immediately noticed that neither dog had been bathed or trimmed. One of our dogs still smelled which later the owner tried to blame on an existing ear infection. However, this was the first time in several weeks that Lillie came back still smelling after a bath and she has had this ear infection since going to this groomer. Also when Lillie starts to need a bath, her coat turns brown and she was still brown (she's normally white with slight light brown spots). So, we could clearly tell when she has not been bathed. Our other dog's paws were still dirty. Neither dogs had their hairs trimmed. As my husband was rushing off to work when he picked them up, he made mention to the clerk that they hadn't been cut (not noticing they were not bathed either) and he was told that she would inform the groomer for next time. There was no mention of bringing them back the next day. Once we spoke to the owner, she asked why we didn't call her the next day as she has a 24-hour policy (never mentioned to my husband). The owner then placed us on hold and came back on the line talking about not having medical records for one of the dogs and how our dog could be contagious. What does that have to do with us calling about being charged for services not rendered?!?! Needless to say, we provided these medical records from when they first started going there as they will not groom the dogs without their records. Oh and charged my husband $300 the first time they groomed Lillie for special medicated treatment! She still wanted to charge us on our next visit. After arguing with her about the dogs not being groomed and her insisting they were bathed, I informed her we would not be using her services anymore. Clearly, she doesn't value her customers business by trying to satisfy a dissatisfied customer. NEVER WILL WE BRING OUR DOGS HERE AGAIN!
8 years ago (25-05-2017)
They suck. (If I could give them a zero, I would) They will nickel and dime you. Misquote prices, admit to it and then.wouldn't release my pets until I paid. I am sooo over them. Refusing to compensate a consumer because of staff error is very unprofessional and unacceptable.
7 years ago (07-07-2017)
If I could put NO stars I would!!! My dog has always been properly cleaned or groomed back home. I moved here and took her their because it was close. This place takes forever to do absolutely nothing you asked for, then have the nerve to up charge you when they haven't even touched your pet!! I don't believe they even wash the animals!! I was charged almost $90 for a dipping service and my dog will not stop itching! I dont see any fleas but she itches so bad it makes you think she does. Plus every time she receives a cut the nick her! The first time was no problem. The second time Her hair was so puffed up when I bought her him I find feel it. But after a few days she had this HUGE SCAB on the back of her neck the second time. The third time I asked them to shave her they never shaved her until I got there to pick her up. I had to tell them I asked for a specific service and they bought her back after 10 still wrong. I check her from head to paw. The second time it was her paw bleeding as well as the scab on the back of her neck. The Third she will NOT STOP ITCHING ALSO SHE HAS SCABS AROUND HER POOPOO AND AT THE BOTTOM OF HER STOMACH!!! The WORST dog vet/grooming placeI have ever witnessed ever. Plus I don't think they hydrate them with water because she is always so thirsty when she comes home. The worse. I wouldn't suggest this place to an enemy. Careless. Neglectful. Dangerous. Over priced for the service and not skillful. Just awful. I should have known because even the lobby isn't even that appealing. It look like someone liked animals and just decided to go into business. When I go some place I expect superior service from skilled workers. The only complement is I'm thankful my pets are alive. 👎 👎 👎 👎
8 years ago (01-06-2017)
The first and last time for me. as I read the reviews and they responded with sincerity. I felt like I would give them a try, since Im new to the area. I came in a little after 8am. first off she has her children working the front desk and assisting. Im so understanding of that. but please have some type of personality, a smile, a good morning, something. Just blank stares. the lady in the front was nice. however i was told to pick my cat up at 2pm. I said ok and would someone all me once he's done? she said ok. when I got there at 2pm on the dot. I hear the receptionist stating I was there and no it was 6oclock it was 2. so therefore they were rushing and she informs me that my cat is still wet .. are you serious? so then she comes back out another 20 minutes and say my cat is stressed out. give him more time. so needless to say. I was furious. so furious that I wanted my cat wet and all. so he finally emerges damp, pissed off and it was now 3:25pm... I wouldve understood if she wouldve came and told me they were running behind and to come back or anything. my cat's claws are still snagging and sharp. it wasnt worth $59.00.
8 years ago (10-04-2017)
I will never use this place again!!! I have been a loyal customer for over 2 years. I have two pets that receive all of their care here... shots, medical treatments, and weekly grooming. I was in a car accident and could not make the weekly appointment. I called around 9 in the morning to explain why my babies couldnt make and to see if we could resume with our weekly baths the following week. I was told by the receptionist that I would have to start all over with FULL PRICE. I asked if she could have the owner call me back to work something out. I was told the owner comes in at 1pm and she would have her call me back. I NEVER received a return call. I called back about 5pm. The owner would not take my call I was given a message that I would have to resume next week at FULL PRICE or come in and pay for this week WITHOUT my pets receiving their weekly bath. I then told the RECEPTIONIST that if I had the ability to come I would have simply brought my pets and not be calling for a resolution. Again, loyal customer over 2 years and this is the response I received! WOW!!! I am so disgusted with her lack of compassion and poor customer service!!! I understand this is her business, however, this was a situation where she could have worked things out to maintain a good client relationship. Money, money, money is all that matters with this owner/ establishment. My pets will never return here! She will not receive another dime of my hard earned money. Absolutely disgusting!!! I would give NO STARS but it wont allow me to post without.
9 years ago (23-03-2016)
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