Atlanta West Carpet

Reviews, get directions and contact details for Atlanta West Carpet

Address: 217 Thornton Rd, Lithia Springs, GA 30122, USA

Phone: (770) 941-0689

State: Georgia

Zip Code: 30122

Opening Hours

Monday: 12:00 AM – 12:00 PM
Tuesday: 12:00 AM – 12:00 PM
Wednesday: 12:00 AM – 12:00 PM
Thursday: 12:00 AM – 12:00 PM
Friday: 12:00 AM – 12:00 PM
Saturday: 12:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

They sent a tile contractor out to fix our tile shower after the tub had to be replaced under warranty through our builder. I could have had my 13 year old do better work. Tile cuts were so uneven that I have some grout lines that are 1/4" and some 3x larger! They grouted the shower pan to the floor which created a god awful squeaking sound whenever you walk in the bathroom now and left grout all over our drywall and tile so now I get the pleasure of sanding my brand new walls and repainting... Oh and best of all, they ignore all my emails even though I get notified when they are read.  Thanks for the customer service!

 9 years ago (22-06-2017)

Very professional staff quick unload parking lot trucker friendly 

 9 years ago (29-06-2017)

HORRIBLE HORRIBLE Company!!!They installed cabinets in my home left a blind spot uncovered and want more money to correct their poor workmanship.

 9 years ago (10-08-2017)

Don't spend your money here... Horrible contractors and subcontractors

 10 years ago (13-02-2017)

If your even thinking of using AWC, do NOT. You're better off adopting a dog and teaching him how to lay tile, and run a company. Here's why: I bought a new home with 2 cracked tiles in the master bath. They came out and replaced the tile, but used the wrong color grout. As I was waiting for someone to fix the grout, 4 other tiles developed a crack, all in a straight line. So they came out to fix the tiles, and used the wrong color grout again. (This is where I think the dog would have pulled ahead of them) So now I have good tile with no cracks, but at least 10 spots with different colored/shades of grout. I request that all my grout be changed to a different color(which they agreed to) and they sent out a rep. The rep shows up with no way to color the grout, only to acid wash it. He tells me acid washing wont fix it because of the amount of grout that is discolored. Then he says he has to order the color, and that a AWC rep would call me to confirm. I wait 5 business days with no call back, so I call them directly. The rep tells me the color HASN'T EVEN BEEN ORDERED YET. At this point I'm waiting on Carrot Top to jump out and tell me I'm on a game show where a company does everything possible to piss off a customer so much, they snap and throw chair through the window. Unfortunately, this was not the case, her response was "sometimes this happens"  So now I'm waiting another week for the grout color to come in, and be installed. A grand total of 13 weeks from my move in date before AWC could get my floor done right. Please, do yourself, and humanity a favor and do NOT use this company. If this review only steers 1 customer away, I will have considered it a success. But I hope its many more. Enjoy your day. (not you AWC) ***UPDATE*** So the AWC rep that was supposed to come out and re color my grout, shows up and says the EXACT OPPOSITE of the last rep. He says "Yeah this is gonna need an acid wash" So surprise surprise he doesn't have the correct color to even color the grout. MORE WAITING, 13+ WEEKS NOW. Its embarrassing that a company like this can survive with customer services practices this bad. 

 11 years ago (31-07-2015)

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