Atlantic Dental Group

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Address: 1301 Physicians Dr, Wilmington, NC 28401, USA

Phone: (910) 762-0958

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State: North Carolina

Zip Code: 28401

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Reviews

My schedule is always hectic and the office staff is always accommodating if I need to reschedule.
I've had a few different hygienists and I've been completely satisfied with all of them- each one has been professional and made sure they didn't do anything that hurt in any way, which is surprisingly difficult to find in some dental practices! 
I also appreciate Dr Frazelles "bedside" manner, he is always happy to see you, kind, and light hearted! And even if there is something going on that requires further treatment he makes you feel very confident it will be taken care of timely and efficiently. 
All around a great practice!

 8 years ago (10-05-2017)

I called Atlantic Dental Group to schedule a biannual cleaning and to discuss removing my wisdom teeth, as a new patient. I explained that I was a student and work, therefore I wished to schedule both at once and asap. Over the phone I was told that my insurance would be accepted and if I faxed over my x-rays, they could handle wisdom teeth consultations. When I came in for my appointment the receptionist informed me that the consultation would cost $115 out of pocket for a limited oral evaluation and a periapical single, first service (a film that was already faxed from my dentist). She also informed me that my biannual cleaning would have to be scheduled for a separate appointed (I was NOT told this over the phone). After explaining that I am a college student and would be paying for any dental procedures, I asked to cancel the appointment. In the most condescending manner, the receptionist told me that was not an option and that I would be charged $50. I explained that I was NOT informed that I would have to pay out of pocket and was explicit about finding a dentist who would accept my insurance upfront. The receptionist told me to hold on and she disappeared to verify my insurance. Upon returning she told me this was all a "misunderstanding" and that I would not have to pay out of pocket. When I asked if my insurance would be taken upfront for all other procedures she responded that she could not answer and I would have to speak to someone in the back (hence after committing to keeping the appointment and paying). When I spoke to the dentist, she reviewed my X-rays that had been faxed and restated what I had already explained on the phone: "Your wisdom teeth need to be extracted". It was a ten minute appointment where no additional X-rays were taken and my insurance was billed for $83 for a limited oral evaluation. Needless to say, I will not be returning to Atlantic Dental Group.

 9 years ago (23-08-2016)

Great office!  On Sunday evening at 7:30 I broke a back molar tooth in half and it fell out.  Called the office number, left a message for Doctor Lee.  He called me back within 5 minutes, discussed the problem and offered several solutions even offering to meet with me at the office if I had exteme pain.  Not many doctors are that gracious on their weekends.  Great staff and concerned and helpful doctors.

 8 years ago (26-09-2016)

I honestly have not had a personal experience with this dental office. However, I just had to give a shout out to how good… No, how GREAT these people are and I just wanted to say thank ya'll SO MUCH for taking care of my son. My son was involved in a bike accident and two of his front teeth got shoved up into his gums. My son said they were so gentle in performing the work and removing those teeth and the teeth that they made for him - I have to say they look better than my husband's false teeth. LOL So, thank you Atlantic Dental!! May the Lord bless and shine favor on your business continually. Come next year, I know exactly where I'm going to get my implants done!!  I can never say thank you enough for all you did for my son!!!❤️❤️❤️

 9 years ago (15-07-2016)

Dr. Frazelle is the absolute BEST dentist we have ever been to!  Our entire family goes to him and he has been wonderful to all of us!  He is ALWAYS available to help us during emergency situations and in any way otherwise...that we have needed.  We hope we never have to change dentists because of job changes which might require insurance changes.  His staff is also the best as well!

 9 years ago (26-12-2015)

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