Auto Specialists

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About

Auto Specialists has been serving Boulder City since 1975. We are the largest Auto Repair facility in Boulder City with a onsite Parts House. We are a AC-DELCO branded facility and the only AAA approved Repair shop in Boulder City.

Address: 705 Juniper Way, Boulder City, NV 89005, USA

Phone: (702) 293-4776

Website

State: Nevada

Zip Code: 89005

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

They help us in tough situation and I can just say ... thank you guys for all your help and fast and professional service... highly recommended  for everything what you need for your car. We even didn't have appointment and they help us with our big issue 😗

 8 years ago (20-11-2017)

My truck needed a new AC installed, it's too hot out here to drive around without AC!  Lee with Auto Specialists is AMAZING!  Lee is very knowledgeable and her crew is very speedy.  I'm always in good hands with Auto Specialists!  The price was right and job was well done!  I have referred my entire family!  Thank you!

 8 years ago (07-08-2017)

Extremely disappointed. I called the business yesterday afternoon for an estimate. I explained the diagnosis from another specialist and based on my car's age and history the lady (owner) suggested to definitely get a second opinion. So we agreed that I take the car in today for an opinion and will see from then. She gave me an estimate of $480 right away (even before I told her any details) and told me that the diagnosis will take about a half an hour which was perfect since I had an appointment just after that.
Today I arrived, the check was quick and I got the second opinion which was different from the other specialist's (free) estimate and a somewhat cheaper solution for me. Then I reminded her that I had to leave and have the work get done at a later time. She then told me that my car was already taken apart and I would need to pay a $50 charge if I decided to leave and take the car back later. The problem with this that she KNEW that I'm going only for a diagnosis from our phone conversation the previous day and she never mentioned the diagnosis fee. She asked where my appointment was (0.3 miles distance), then she offered me to get a replacement car to get there, so I decided to leave my car and have the work to be done. Big mistake.
I got back about 40 minutes later, already with a bad taste because I was basically forced to leave my car (or pay a fee that I didn't know about), which I was not ready for because I did not come for that.
While I was waiting I spotted the AAA sign which made me a little happier and I asked the receptionist to apply the 10% labor discount if possible. She went to ask the owner who sent me the message that she will fix it at the end.
When my car was ready I received the bill with the first, original estimate, without the AAA discount. I again asked the receptionist lady who, again called the owner. The owner lady came over and informed me that she already gave me a discounted price (what, where, when?), so she cannot apply the AAA. She charged me the exact same price she told me on the phone ($480), but on my bill she wrote $519 for the original estimate which simply is a LIE. She also said that I still came out good, because the other shop wanted to charge me more (how is this relevant, that was for a different service). Also, that I should have mentioned the AAA discount before the service, not after (shouldn't be an issue, the AAA discount is not a coupon and is NEVER asked beforehand). This just topped the whole thing and gave me the most terrible experience ever for a car service. And the terrible irony that I received this experience from a lady (against all the men mechanic stereotypes). Very, very bad business model.
I wish I had left after the diagnosis with the $50 fee, but I ignored the bad signs. I'm only giving 2 stars because the service was fast and the lady at the reception was nice.

      
      
      
 8 years ago (01-03-2017)

Excellent, excellent, excellent. Lee at Auto Specialists really went the extra mile for me, quite literally.  When they realized power steering brackets fot my 2005 convertible are no longer being made, Lee offered to try to find them at a Pick and Pull junk yard.  I thought that was a long shot but a lot better than driving a rental home and shipping my car back to Arizona and trying to find a fabricator.  I had recently had my car at a transmission place where they replaced the transmission computor and may have damaged the brackets.  When I called an AZ used parts dealer he said "When we pull the power steering pump, we throw the brackets out for recycling because they don't break." Anyway, I was very fortunate that Auto Specialists had the willingness and  perseverance to find the parts for me with integrity and to complete the work on a timely basis.  I shall always be grateful for their honest work. Mulligan, Scottsdale, AZ

 8 years ago (07-07-2017)

We were driving through on a multi day camping trip. We had a short in my husband's truck causing the turn signal to be out and the gear shifter to be locked in park. Not wanting to risk it, we bit the bullet in an unfamiliar town and looked up a mechanic. Fortunately we were welcomed by Lee who quickly put us at ease. She estimated the price up front and got her electrician on it quickly. The weather was great while we sat on some patio chairs for about an hour. 

When we paid, the price came to what we were quoted. The people were friendly to us and our dog. The price was fair and service was efficient. It would have been easy to upcharge us, but we left knowing we were taken care of. I can't say we will be back unless by chance again, but I would recommend them any time.

 8 years ago (27-03-2017)

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