Avis Car Rental

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Avis Car Rental St Simons Island operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 1855 Demere Rd, Saint Simons Island, GA 31522, USA

Phone: (912) 638-2232

Website

State: Georgia

Zip Code: 31522

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: 9:00 AM – 12:00 PM

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Reviews

My experience could've turned out differently. Sadly, it did not. It started out as a straightforward transaction. I was on St Simons Island when there was a mandatory evacuation ordered due to Hurricane Matthew. I needed a car so I checked the price of one with Avis online. The price was $48 for the cheapest car. When I called, I was told to come before 5pm since they did not know if they would be open the following morning. She also indicated I didn't need to make a reservation online that she would hold a car for me. Then I got a call a few hours later and was asked to come in as soon as I could because they needed to move their inventory of cars off the island. I understood and went in as soon as I could. Judy was polite from the very beginning and throughout the ordeal. I rented the car for three days and neglected to see that she was charging me $66 per day. (When I asked her about this later I was told that that was the internet rate. Come to find out they have a separate website than the Avis website - what?! ) Anyway, I kept in touch with her throughout the evacuation to let them know I still had the car, etc. The island was closed and I could not return it to SSI. Therefore, I had the car for 5 days. She kept reassuring me that they would work with me on the price. When it finally got down to returning the car (so that I wouldn't incur any more expense) she told me I would be charged only half ($125!) their normal fee at an airport near me OR drive an hour north and return it in Brunswick, GA for free. I had no choice but to return it to Brunswick - my sister had to follow me up there and take me back to her home. Mind you - this was all while I was trying to fly home where I needed to get back to work! I talked to Judy again and let her know I returned the car to another Avis office in Brunswick. e again discussed the charges. She still said they would work with me because of the hurricane evacuation. She indicated they were going to charge me for all 5 days and give me a 10% discount. Well, I let her know that I didn't think that was such a deal as the tax alone would be 6%. She said she would talk to the owner (who I think is her husband, though I'm not positive) and see if he could give me a better discount. I had to call her again to have her email me a receipt. I finally got the receipt and was only given 10% as she had originally said. PLUS there were other charges that I have no idea what they were. For example: 8% CRF - $23.76, VLF - $1.94 a day = $9.70 and the aforementioned tax of 6% = $19.83. What is CRF? And VLF?! My discount was only $33.00 and my total bill was $350.29! For a three day rental of their "cheapest" car!! This did not include any insurance on the car, as I have complete coverage with my car insurance company. Therefore my insurance covered the rental car. I don't feel like they worked with me at all! In fact, I feel totally ripped off. I called the Avis customer service and was told there was nothing they could do because the agency on SSI is only a licensee of Avis!! Grr!! If you need to rent a car on St Simons Island airport - please go to Hertz!!

 9 years ago (19-10-2016)

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