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Banfield Pet Hospital

  1. Cambridge Highlands
  2. Somerville Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

Story

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 160 Alewife Brook Pkwy, Cambridge, MA 02138, USA
Phone: (617) 354-1333
State: Massachusetts
Zip Code: 02138


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Reviews
I honestly can't understand all the bad reviews here. Every time we have taken our cat to Banfield Cambridge the doctors and staff have all been VERY compassionate and accommodating. Our last appointment was with Dr. Mary Devlin and she was wonderful. It was obvious to us that she (and the others) truly care about the pets they are caring for. You don't become a veterinarian if you don't like animals so I suspect that many of these bad reviews are from people who are malcontents in general. We have the pet insurance and they never try to upsell us. The insurance is absolutely worth it to us and we've only ever had doctors and staff that have been friendly and caring. I would highly recommend this hospital based on our experiences there. I think the worst that has happened to us at this location was that they didn't have a room ready at our appointed time and we had to wait 5 minutes, which was no big deal at all. I can't recommend them enough.
9 years ago (12-08-2017)
The staff is very friendly and very caring with the animals from my experience. They've always done follow-up phone calls with me the next day if I come in for an emergency or after any major procedures. I've also had the wellness plan for several years now, and it has definitely been money well spent especially now that my dog is getting older and requires more visits. During my first year, the savings covered what I would spend for the plan for the next 3 years or so. (The savings for the dental cleaning alone makes it worth it). My only issue is that this location had to cut their hours over the last year and are now closed on Sunday. Otherwise, they've been very good at fitting me in where they can or have at least consulted with a vet and called me back with instructions if it wasn't an emergency. They even worked with me to refills for my dog's heart pills when they couldn't schedule an appointment with me for another week (even though I totally dropped the ball on following-up with a required blood test to get the prescription). >
9 years ago (26-06-2017)
The worst Bandfield I've been to!! The staff was O.K but the doctor, M. Devlin, was BAD. She wasn't compassionate about my dog and didn't help him with any of his problems.
9 years ago (19-07-2017)
Very frustrated with Banfield Cambridge. This hospital, along with the wellness plan, used to be a great option for our dogs. They've been in the plan for 5+ years. Since last year, every time our dogs need medical attention they are not able to accomodate them. These were not emergencies, but things like ear infection, which you wouldn't want your dog to suffer through for a week or so. So we ended up going elsewhere, having to pay $200+ each time. This is on top of the wellness plan monthly payment. Not worth it anymore. I have to say that the staff at the hospital are very friendly and love our dogs. Unfortunately, they clearly have more patients than they can handle.
9 years ago (29-03-2017)
Friendly staff. They push insurance pretty hard. Great place to get checkups and shots, but I would recommend a regular veterinary hospital for emergencies and testing.
10 years ago (03-08-2016)
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