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Bank of America Financial Center

  1. California
  2. Elk Grove Finance

Reviews, get directions and contact details for Bank of America Financial Center

Bank of America Financial Center
Address: 10046 Bruceville Rd, Elk Grove, CA 95757, USA
Phone: (916) 690-8500
State: California
Zip Code: 95757


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Reviews
Poor customer service. I got there at 12/16/2017 1pm, but looks like they locked door before 1pm to pretend they are closed.I didn’t notice and walk in when someone exiting opened door for me. Overall, I entered the bank at 1pm, but they asked me to leave in front of others..a lady from cash counter was shouting “hey we are closed”..looks like she is in a hurry to get home..I never seen such poor customer experience from a bank in my lifetime..I will never visit this bank again..I got my job done at chase bank which is opened until 4pm..thanks to chase!
8 years ago (16-12-2017)
I usually use the ATM machines located outside the building which is very convenient. Also, I like coming to this bank because there are always parking. And they are not that busy for the customer representatives for easy and quick trranscations. On one of my visits to this location, I decided to change my last name on the bank card and open accounts for my kids. So they told me to wait the people sitting in those offices. I see one lady busy with the client and three guys were busy talking outside. And one of them comes to me and says are you waiting for anyone. I said waiting to be served. He said, when she's available then she will take you. He goes to continue chit-chatting with other employees. I'm patiently waiting with my kids and husband. And more customers started to come. After waiting over 45 minutes that guy who initially asked me whom I'm waiting for finally says. I can help you. Are you serious?? Then I noticed all the other people went back to their offices and started taking all those customers waiting in the lobby. Horrible experience in this location.
8 years ago (24-08-2017)
Bad costumer service, I opened an account that was supposed to give me $100 simply for being a new costumer, 2 weeks later I made a deposit and I was told that I was not eligible for the $100.00 that was on online deal only, boy I was shocked i was not going to do anything about it but my wife wants to close the account because they're not giving us what they promised, Never even revive a Courtesy call explaining anything, Horrible customer service, On top of that I try calling but it's impossible getting anybody on that branch to pick-up the phone they never answer, I've been there and witness the phone ringing off the hook and there are people available and don't care to answer, That It's bad for business, I'm going to write a letter to the corporate office to Iform them of my situation, I'm getting my $100.00 as I was promised, Do not do business with this Liars They don't seem to care for our business anyway Never again will I try to do business with Bank of America WELLS FARGO AND CHASE Well treat you better any day.
8 years ago (09-12-2017)
Lots of workers only two see customers. One teller and one consultant. Two standing around. Lots of customer waiting. Go to a different location.
8 years ago (03-06-2017)
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