Bank of America Financial Center

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Address: 26960 The Old Rd, Stevenson Ranch, CA 91381, USA

Phone: (661) 255-3523

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State: California

Zip Code: 91381

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Reviews

Making me waste a lot of time for me nothing simple customer service is not important to them anymore

 8 years ago (18-09-2017)

Convenient location.  Easy to get into and out of.  I don't stop there a lot, but every time I have I've gotten good, courteous service.

 10 years ago (22-11-2015)

After 20, yes 20 years with the bank we got a letter that they were closing the account but refused to tell why. The account never had any low balances ever. Never anything that was not appropriate and legal. We called and they absolutely refused to give a reason why the account was closing. To top it all off, they sent the letter to the wrong address. I called and called to make sure they send the check, with the proceeds of the account, to the right address. But, no, the idiots sent it to the WRONG address too. NEVER, NEVER, NEVER use Bank of America. Is this how to treat a loyal customer? Use their money for 20 years then crap on their face and not tell them why? I plan to never use this bank again for the rest of my life. I hope they go out of business. 

 11 years ago (08-05-2014)

I recently became aware of a check fraud scheme perpetrated against a customer at this branch. In my interactions with the branch manager, she seemed totally  disinterested in helping him with his problem saying, "it's between him and the police" and "we'll try to get surveillance video to help him but it can take a long time..." If this is the way they treat their loyal customers who are victims of a felony, imagine how they'll treat you if your problem is less significant than a crime. This branch of BofA would do themselves a favor if they remembered that supporting well-meaning customers who have been victimized by criminals will be paid off by decades of loyalty and profit for them. Short-sightedness will be rewarded with an empty bank. I would recommend going elsewhere if you want a bank that is on your side.

 13 years ago (09-03-2013)

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Bank of America Financial Center

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