Chase Bank

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Address: 25880 The Old Rd Ste E-1, Stevenson Ranch, CA 91381, USA

Phone: (661) 284-3640

Website

State: California

Zip Code: 91381

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Reviews

Pathetic bank locationOld Road, Stevenson Ranch with 0 client satisfaction. I scheduled an in-person appointment to get my wife added to my account and the banker was out for lunch and didn’t even show up for the appointment. I asked to speak with Branch manager and was told he is out on vacation, I asked for his business card and they didn’t even have that. I was told that branch manager call me, dont know when and even if he is indeed the branch manager, ridiculous!

Enjoyed my visit to this location to get coins. Went to another bank before going here and that bank was out of Pennies, Nickels and was running a bit low on Dimes. I got some quarters there. Happened to stop by the Greek restaurant across the street and thought that I should get some coins at this branch. Went in and noticed it was a very small branch. Only two teller windows. I got a bit concerned that they would have very little, or even no coins. After waiting in a short line, a teller helped me. I asked if I could get $50 in Pennies, $200 in nickels, and $50 in dimes. A total of $300 in coinage. I also needed some cash, $100 in ones and another $100 in fives. The teller told me to wait a moment to ask the manager, and the manager came out and said that they were “absolutely overloaded with coins”. I was happy to hear that and a minute later, 11 metal trays full of rolls of coins appeared in front of my eyes. I finally got the coins that I needed. Here is why I dropped a star from my review. I opened a few rolls and two of the nickel rolls had Pennies in it. Who would do that? I opened the penny rolls to find dimes in the rolls. After a few days of opening the rolls, I ended up being shorted 1 dollar and 84 cents in these rolls. The bank did not return that lost money. Hopefully next time, those rolls will be properly counted.

Best bank I've ever been to.  Amy is an extremely helpful banker.  I ended up switching all of my assets over to Chase after my experience here.

Many locations, indoor ATM, fast and easy.

Lazy employees

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