Bank of America Financial Center

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Address: 75 W Lockwood Ave, Webster Groves, MO 63119, USA

Phone: (314) 284-2100

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State: Missouri

Zip Code: 63119

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Reviews

Usually there are at least 2 employees in the lobby and 1 at the teller counter. Even when there are 3 or 4 customers in line for 1 teller, I've never seen the other 2 employees in the lobby come to help. I'm sure it's a matter of protocol, they probably aren't permitted to open a new teller window, but to me that shows their lack of commitment to their customers.
Since it's become the biggest bank in town they definitely don't focus on customer service.

 8 years ago (03-06-2017)

I like Bank Of America service in general, but when I went into this location to open another account I watched 3 waiting customers leave (they were the only other customers in the place) because there was only one banker and it was taking so long and then I eventually left because I could tell from the conversation that the banker and the customer were having that it was not close to finishing, it's not a particularly welcoming branch.

 8 years ago (22-06-2017)

I have been a BOA customer for over 10 years with 3 different accounts and up until recently even my mortgage. I had a last minute issue where I needed a document notarized. I went into this branch and it was completely empty. Not a customer in sight. I asked to get a notary and I was asked if I had an appointment... When I said no I was told that they were booked with appointments and they couldn't help me. I looked around and the EMPTY lobby and said "There is no one here! It won't take one minute!" She just said " Well we do have appointments already scheduled and we have to honor them."
Unbelievable. We WILL be changing banks.  

 10 years ago (02-06-2015)

My teller was rude

 9 years ago (01-06-2016)

Lousy customer service.

 16 years ago (30-07-2010)

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Bank of America Financial Center

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