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Bank of America Financial Center

  1. Heart of Lubbock
  2. Lubbock Finance

Reviews, get directions and contact details for Bank of America Financial Center

Address: 1901 University Ave, Lubbock, TX 79410, USA
Phone: (806) 766-2600
State: Texas
Zip Code: 79410


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Reviews
On April 4, 2017, from approximately 2pm-3:45pm. I spoke with a customer service representative on the phone before arriving to make sure they cash savings bonds for non-account holders. I am a busy college student and veteran trying to finish school. I had a little bit of time between classes to visit this branch. When I arrived at the door, the greeter told me they would not cash bonds for a non-account holder. I informed him a customer service agent had told me they in fact do. His instructions were to wait in line. I waited in line for awhile; when it was finally my turn to be seen, I was told the same thing by the bank teller. WHY WOULD YOU INSIST I WAIT IN LINE TO WASTE MY TIME AND SAY THE SAME THING? The bank teller at no point offered for me to speak to a supervisor or in anyway tried to resolve the issue. Eventually, she told me to open a checking account....seriously after this treatment you want me to do business with you? I called corporate to file a complaint against the branch. It turns out no one in this chain of events was aware of the company policy or the US treasury rules. I was told at first it was up to the branches discretion. However, according to the supervisor from customer service it is in fact the policy of the US treasury to only permit certifying officers who can attest to the identity of an account holder. Basically, federal rules give the branches no such discretion...Not sure where they get these ideas, but I certainly would never trust this train wreck with my life savings. Corporate customer service has informed me they will be educating this rogue branch on policy. However, this review is towards this branch not the entity as a whole. The branch staff as a whole came off as very arrogant and unpleasant throughout this experience. Lubbock is known for its friendly nature, however, this branch seems to have somehow hired the few people who aren't... To Google: This is a real review. I will sign and sweat affidavits to this experience under oath if need be on my honor as an eagle scout, veteran, and former law enforcement officer.
10 years ago (04-04-2017)
The tellers are very nice and professional, but boy is the wait ridiculous! I have to wait at least 30 minutes to see a teller even if I come at 8:30 in the morning! All I have to say is they need to hire more tellers to fill in all the extra spots and get people out of there faster.
10 years ago (21-02-2017)
Even with an appointment I'm still waiting 45 mins. Not cool
10 years ago (07-04-2017)
Awful customer service. Call the other Bank of America if you want actual help over the phone.
9 years ago (28-04-2017)
I would much rather rate NO star! This is the only bank I've ever been to that mandates you meet with a banker before cashing one of their checks!! BOA is the worst bank I've ever been to in the Lubbock area. Every bank in this community excels in customer service. When waiting other banks offer you a beverage or anything to make your FEW minute wait as comfortable as possible. BOA mandates you to wait for something you did not go to the bank for and treat you like you inconvienced them! The average wait time, just to cash a check is 45 minutes to 1 hour. This is absurb customer service. I requested to see a manager but was told that he was away for lunch. It must be nice to inconvenience customers while they leasiurely enjoy time away from the job they are paid to excel in. On my opinion, customer service does not exist within BOA. I HIGHLY recommend any other bank. Specifically in the Lubbock area, American National Bank has the best security within the banking system and THE BEST customer sevice I have ever experienced!
10 years ago (18-10-2016)
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