Bank of America Financial Center

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Address: 10630 Baltimore Ave, Beltsville, MD 20705, USA

Phone: (301) 572-1710

Website

State: Maryland

Zip Code: 20705

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Reviews

There are a lot of negative reviews of this bank and I understand why. There are long lines and they lack a drive-thru. However, I still received excellent customer service. I dealt with the Merrill Edge representative, Steven, who was efficient, professional, and friendly. This bank seems to regularly get more customers than they can handle, but I appreciate the service I was given by the slightly overworked employees.

 8 years ago (03-09-2017)

I don't normally write reviews but this bank has given me the worst banking experience time and time again. There's six people behind the counter. One person is helping a customer. Two workers on the same computer, trying to figure out a check problem for about 40 minutes. Two other workers talking near the back wall and the last guy counting money. Something isn't right when there's 6 workers and only two  customer being helped. There is absolutely no urgency and regard for customers time. The guy behind me just left because the wait was too long. This branch is not being managed right. I'm a branch manager for a different company and I would get fired if my branch was performing in this manner. Bank of America will be losing my business along with my family's if they don't do something about this location soon.

 8 years ago (11-07-2017)

I normally don't bother to give review until visiting this establishment. This us by far the worst banking experience. I can't think of one thing they do right. If you have the option to go somewhere else, please do. Even the worst local banks are 10 times better. I wish i could give it no star at all. Its so bad that am here at the bank right now writing this review

 8 years ago (01-08-2017)

This has to be the worst Bank of America location I know of. Slow and disorganized. Clueless staff that help customers as they see fit. I love close by but will never go to that location again. It's a nice looking location but very poor service.

 8 years ago (19-09-2017)

Miserable every time I go there.  Very long lines, one teller and a bunch of people working there walking around not doing anything.  There in NO drive-thru, which is ridiculous.  You will spend at least a half hour in line.  It is a  horrible, frustrating experience every time I go there.

 8 years ago (22-06-2017)

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