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Bank of America Financial Center

  1. Maryland
  2. North Potomac Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 1048 Quince Orchard Rd, Gaithersburg, MD 20878, USA
Phone: (301) 963-5350
State: Maryland
Zip Code: 20878


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Reviews
I had a Very Bad experince With this Branch, In My entire 3 Year doing bussnisses with bank of America I have not had a single problem with any Banch Or Bank teller But today was the worst. This review is to let Bank of america Know that they have chosen The wrong person as A manager. Aisha Shaul was very rude & Disrispectful To me. I always Go to bank of America to get change & unfortunately I had forgotten My wallet in my car & It was Raining Really bad , She asked me for my Bank acct # Which I had In my App & Then she Doudted & Asked me for an ID , Which i obviously ddnt have, If I had My app access how was I supposed to have this information If The phone wasn't mine. I explained To her & Then started pretty much yelling at me & again I was only getting change which i do At every Branch in Maryland, Again i didnt want bank acct balance or money from my acct. To be especific last week i went to Bank of America located in Gaitherburg square & They gave me my change with No problem at all No Id Or Acct #. Aisha Shagul Look at me in The worst way you can think like if I am not a custumer , She made wait like a minute, She did not said anything or at least Asked me to wait. I also work for Customer service & We both as managers Know that customers is our priority & Nothing else should matter. I am only giving them a Star because there was another manager & Talked to me, other than that I am very Dissapointed on this branch, I do not recomend this place at all & At the end she did not apologized & Looked away. This review Is not abbt the change, Its About The service she Gave me.
8 years ago (30-07-2017)
It does not matter if you are in the drive thru or in the branch, you will always wait a ridiculous amount of time for any simple transaction. They usually have 2 tellers who are slow and many times stand around helping the same petson together. The other branch people just stand around laughing/smiling instead of helping move the line along or anything. Don't go to any BoA branches. All are the same.
9 years ago (30-09-2016)
Horrible Service didn't want to cash a bank of america check.
8 years ago (28-03-2017)
This branch is chronically understaffed. The problem is that customers are afraid (and for good reason) to make a deposit at the ATM. Last year, I attempted to deposit multiple checks at the drive-through ATM; and the ATM only scanned the first check in the series. I had to telephone Bank of America to report that the ATM had malfunctioned; and it took over 2 weeks for Bank of America to record my other deposits.
9 years ago (21-02-2016)
I have been banking with Bank of America since before it was BoA. We have all our accounts with them, but the treatment I experienced today will keep me from ever going to the branch on Quince Orchard, again. I drove up; it was about 10 till 5:00 PM. I had one check to deposit on my way home from work. I waited in line, but it was going slowly. I saw that the ATM machine was open, so I went over to use it. I tried, but the machine told me the transaction had been cancelled. One car had gotten in the line for the teller since I left, but I went back to wait. Once the person in front of me had finished - I was the only car left in line - the teller quickly dropped the shades. I sat there for a moment then caught the teller's eye and asked what had happened. He waived his hand at me with 5 fingers up. I mouthed that I couldn't understand what he meant. He held up his hand, pointed at his fingers, then slid his left hand across his throat. I mouthed back that I had been waiting, had tried the ATM, he put on the speaker and told me the ATM didn't work (there was no sign on it). I said I had been waiting in line. He said, "we close at 5." I asked where I was supposed to go. He said they had an ATM machine in front, then closed the blinds. I had to wait for five minutes more while a woman put in five checks individually, waiting between each one to verify. The whole time, the teller was at his stand; he saw me waiting, but made no response. What should have taken two minutes, took me 20 minutes. I will never go to the Quince Orchard branch of Bank of America, again, even though it is on my way home from work. I have never been treated in this manner at any BoA branch before.
9 years ago (02-02-2016)
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